BANORTE and Toyota Services of Mexico Tap TIBCO BPM Platform to Drive Continuous Operational Improvements

Leading Financial Services Customers in Mexico Standardize on TIBCO for Increased Agility and Quicker Responses to Sensed Local and Global Business Conditions

PALO ALTO, Calif., Feb. 14 -- TIBCO Software Inc. , a leading business integration and process management software company that enables real-time business, today announced that BANORTE and Toyota Services of Mexico have both selected TIBCO's Business Process Management (BPM) platform -- the TIBCO Staffware Process Suite(TM) -- as the standard throughout their respective organizations to facilitate better communication and collaboration across systems, improve access to relevant information, and real-time monitoring of business processes.

"BANORTE's top priority is growing our business and serving customers, not our information technology infrastructure," said Prudencio Frigolet G., CIO, BANORTE. "TIBCO's independent BPM platform offered BANORTE the greatest amount of choice and flexibility to easily integrate with any particular part of our technology stack. The platform's complete set of functionality has helped optimize our processes, providing us with greater visibility and agility to aggressively react in a timely manner to customer demands and changing market dynamics."

Currently the third largest bank in Mexico, BANORTE has differentiated itself from other financial institutions in the country by delivering outstanding customer service. For example, BANORTE delivers the fastest approval of automobile loans in the market. Using TIBCO's BPM platform, BANORTE is able to process and approve applications for car financing in 30 minutes or less. The automatic process has virtually eliminated manual transactions and made it a paperless process - resulting in not only greater overall efficiency, but also significantly reduced operational costs.

TIBCO Staffware Process Suite provides users with the key components required to automate and integrate their processes with underlying systems as well as monitor performance in real-time. TIBCO delivers this complete platform with a rich user interface based on Asynchronous, JavaScript and XML (AJAX) technologies and complete system management capabilities that help reduce downtime and ensure high-availability of IT operations and access to data.

"Handling the entire loan process through TIBCO's BPM platform allows us to quickly turn around approvals without cutting any corners on the back-end credit analysis," said Ramon Luna, operations and IT director, Toyota Services of Mexico. "TIBCO's software is allowing us to more easily meet the needs of our customers, helping us to achieve our goal of becoming the preferred automotive lender in Mexico."

Toyota Services of Mexico (TSM), a division of Toyota Financial Services, offers an extensive line of financing and insurance products to Toyota customers and dealers in Mexico. In operation only three years, TSM's objective is to capture at least ten percent of the projected 18 million cars sold in Mexico by 2007. To accomplish this, TSM implemented TIBCO's BPM platform to integrate existing software applications, automate the manual loan process, and improve business decision making through the use of a rules engine. In addition, TIBCO's BPM platform has the ability to extend the loan process servicing and notifications directly to TSM's 33 dealers throughout Mexico via a new portal. This dramatically reduces the cost and time associated with the credit retrieval and scoring process.

"Increasingly, banks and other financial institutions are choosing TIBCO to help them compete more effectively and build more flexible solutions that can grow with their businesses for years to come," said Ram Menon, senior vice president, Worldwide Marketing at TIBCO. "To survive and thrive in today's market, financial services organizations must be able to easily cut through the clutter of information. By optimizing processes, TIBCO Staffware Process Suite helps IT staff and line managers make some of the easiest decisions faster, so they can spend more time thinking through the hard ones."

TIBCO has been providing the financial services industry with sophisticated, robust solutions for more than 15 years and today provides the business process infrastructure for many of the world's top financial institutions. The company offers an array of products to help financial services organizations accelerate customer response time, create operational efficiencies, optimize growth opportunities, and make smarter business decisions.

About TIBCO Staffware Process Suite

TIBCO Staffware Process Suite is a collection of application modules designed to provide business users and IT staff with collaborative tools to create the most powerful and flexible end-to-end process management solutions available. These products provide visibility into business processes for better understanding and the flexibility to modify processes as needed. With over 15 years experience in BPM, TIBCO's award winning BPM solutions have been deployed at over 800 customer sites with over 500,000 users.

About TIBCO

TIBCO Software Inc. is a leading business integration and process management software company that enables real-time business. Real-Time Business is about helping companies become more cost-effective, more agile and more efficient. TIBCO has delivered the value of Real-Time Business, what TIBCO calls The Power of Now(R), to over 2,500 customers around the world and in a wide variety of industries. For more information on TIBCO's proven enterprise backbone, business integration, business process management, and business optimization solutions, TIBCO can be reached at 650-846-1000 or on the Web at www.tibco.com. TIBCO is headquartered in Palo Alto, CA.

NOTE: TIBCO, the TIBCO logo, The Power of Now, TIBCO Staffware Process Suite and TIBCO Software are trademarks or registered trademarks of TIBCO Software Inc. in the United States and/or other countries. All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.