Berge Ford Credits Sales Increase to Customer Loyalty Program
SAN RAMON, Calif.--Jan. 3, 20061, 2006--| Proof that Customer Loyalty Programs Gain New Customers and Retain the Most Profitable Ones |
Berge Ford announced today that its loyalty card members have purchased more than one million dollars worth of parts and service in the first year on MediaTrac's LoyaltyTrac(TM) solution. The loyalty program is delivering hundreds of thousands of dollars in profit to Berge with more than 100% return on investment in the first quarter.
"By more precisely marketing our services to customers, we were able to reduce our advertising costs by more than $120,000 this year," said Jim Crutcher, General Manager for Berge Ford. "We're extremely pleased with the results of the program," said Crutcher. "The gains are significant and measurable. And best of all, the loyalty program is giving our customers another reason to continue to come back to us for vehicle purchases and service."
Customers have many choices when it comes to servicing their automobiles. With a growing number of third-party oil change, tire, and maintenance providers, dealerships need to focus on retaining their customers. Recent NADA statistics indicate that service and parts are 57% of a dealer's profits and 11.5% of revenue. Loyal customers are 70% more likely to buy a new car from a dealer if they use the dealership for ongoing service. Since service profit is a key to dealer success, many dealers are using MediaTrac's loyalty program as their primary customer marketing and communications tool.
Berge Ford's service reward members receive offers for services that continue to bring the customer back to the dealership. Members who return to the dealer for service are eligible to redeem earned points and take advantage of dealer promotions. Reward members simply log on to Berge Ford's website to track their service activities and reward points.
Berge Ford's customer loyalty program was developed by MediaTrac, the market leader in automotive service reward programs. The LoyaltyTrac system combines elements of marketing, tracking, rewarding, and analyzing to help dealers build customer loyalty. The system helps organizations understand who their customers are and which customers are their most loyal and profitable. MediaTrac has partnered with Scottsdale, Arizona-based Ensurety Group to serve as the sales distribution agent for its LoyaltyTrac product in the automotive industry.
"MediaTrac and Ensurety Group are great partners to work with. They have an outstanding product and have done a great job supporting our loyalty program goals. LoyaltyTrac is a program that really works," said Crutcher. "It has given our business a competitive advantage and we have the results to prove it."
About Berge Ford
Since it opened in 1944, Berge Ford has been one of the most progressive, fastest growing dealerships in the country. Today, with more than 320 employees, Berge is the twenty-fifth largest Ford dealer with annual sales of more than $150 million. Visit www.bergeford.com to learn more about Berge Ford or to buy your next award-winning Ford vehicle.
About MediaTrac
Headquartered in San Ramon, California, MediaTrac is a proven provider of customized customer loyalty and media tracking programs. Founded in 2002, MediaTrac has hundreds of retail clients throughout the US and Canada. The company is one of the fastest growing, privately held firms in Northern California. For more information please contact Steve Comes at 1-866-450-MEDIA x207 or visit www.media-trac.com.