ADP Dealer Services' Customer Satisfaction at All-Time High

-Monthly dealership satisfaction survey shows ADP clients more satisfied, more likely to recommend ADP than ever before-

HOFFMAN ESTATES, Ill., Jan. 6 -- The results of a monthly survey fielded for ADP Dealer Services by Forrester Consulting, an independent technology and market research company, state that ADP dealer satisfaction is at an all time high. ADP's survey shows 86 percent of ADP's dealer customers are satisfied with ADP -- a 14 percent increase since 2003, when ADP began conducting the survey.

"Our goal is 100 percent customer satisfaction, and it's at the heart of our mission to help clients sell more cars, parts and service profitably," said Bill Heffern, vice president of Client and Technical Services for ADP Dealer Services. "Since we instituted a monthly program through Forrester Consulting to help measure our clients' satisfaction, we've been able to make dramatic improvements in key customer satisfaction metrics."

According to the survey, 86 percent of ADP's client base is satisfied with customer service -- an 11 percent increase since 2003. Additionally, 81 percent of ADP dealers would likely recommend ADP to other dealerships -- a 31 percent increase over 2003.

Three-quarters of survey respondents also rate the training provided by ADP as effective and more than 80 percent of the respondents are satisfied with the adaptability of ADP software, and the speed of software changes and modifications.

ADP Uses Significant, Diverse Client Sample on Monthly Basis

On behalf of ADP, Forrester Consulting surveys 200 unique ADP dealers a month from every region in the United States and Canada. The survey covers all manufacturers and type/size of dealership, including heavy truck. As a result, 25 percent of ADP's North American client base is surveyed each year.

The reported margin of error for the survey is +/- 2 percent on an annual basis, and uses actual, unweighted data to obtain its results.

"Comparisons of scores for our overall quality in customer service, systems integration and training show significant improvement over last year. It's clear that our quality improvement initiatives are achieving the desired results and we're on track for continued improvement," said Heffern.

AWARDS VALIDATE CUSTOMER SATISFACTION RESULTS

Customer satisfaction with ADP is further reinforced through the numerous awards ADP recently received for its dedication to client training, installation and client support. These awards include the 2005 Service & Support Professionals Association (SSPA) Best Practices in Support Technology Award, for consistent delivery on the promise of exceptional customer support; the 2004 SupportSoft Best Support Automation ROI Award for World Class Service delivery, and customer support tools that deliver demonstrable client value and ROI; and CIO Magazine's 2005 Enterprise Value Award for excellence in leveraging technology to deliver operational efficiency and measurable impact to customers and to ADP.

"We began an independent dealership satisfaction survey in 2003 because we're committed to improving results for our dealers," added Heffern. "The survey through Forrester Consulting provides us with immediate follow up based on a detailed methodology, so we can quickly and effectively address and resolve our dealers' issues."

About ADP Dealer Services

ADP Dealer Services provides integrated computing solutions to nearly 25,500 auto, truck, motorcycle, marine and recreational vehicle dealers throughout the United States, Canada, Asia, China, Europe and the Middle East. ADP Dealer Services is the third largest business unit of Automatic Data Processing, Inc. . ADP, with $8.5 billion in revenues and approximately 590,000 clients worldwide, is one of the largest providers of a broad range of premier, mission-critical, cost-effective transaction processing and information-based business solutions. More information on ADP Dealer Services is available on the Internet at http://www.dealersuite.com/ .