Call Centers Are Alive and Growing in the U.S.; PSI Call Center Expands in Michigan

WEST BLOOMFIELD, Mich.--Nov. 3, 2005--Many businesses are now aware that they can get customized contact programs with expert customer care and smart solutions domestically and avoid the well known problems associated with off shore operations. Larry Evans, President and Owner of PSI Call Center, says, "Off shore competitors can rarely match or even approximate our U.S. capabilities to quickly set up, implement and manage client critical programs as is evidenced by our record of meeting client objectives and delivering program initiatives on time."

PSI Call Center, one of the most technically advanced call centers in the U.S., has implemented an expansion program to accommodate the increased business needs and requirements of their clients. Expansion includes the addition of 44 more agent stations bringing the total capacity to 125 agents in over 12,000 square feet. A new, state-of-the-art telephone switching system will allow totally seamless integration of voice, e-mail and fax communications along with a technologically advanced Interactive Voice Response System.

The Avaya Interactive Voice Response System, capable of providing automated call services to as many as 192 concurrent callers, means PSI's clients now have a call processing platform that can provide sophisticated automated troubleshooting assistance to technical support and help desk customers as well as process orders, give order/shipment status, locate the closest dealer, send requested information via email/fax, etc. The IVR System can provide natural speech recognition and convey automated voice responses in twenty-seven different languages.

PSI began as a company specializing in unique prospecting processes, designed to assist businesses expand their customer base and sales. In order to meet the needs of a growing and diverse customer base. PSI has developed expertise in customer service, help desk and light technical support, customer relationship management, order processing, product sales, real time web based reporting and data management. "We have seen our business triple over the last three years and new business opportunities continue to increase," says Larry Evans of PSI, "Even with the state of the economy, our custom call, data and program management fit a market niche that keeps expanding."

PSI Call Center is one of the most technologically advanced contact centers specializing in program and data management. PSI has the ability to seamlessly combine e-mail and web-based communications with its teleservices. Projects range from technical support/help desk services, test drive promotion and sales appointment scheduling to customer relationship management, research and marketing sales support. PSI Call Center has been in business for over 20 years producing client programs with General Motors, Ford, SBC Communications, Wayne-Dalton, Ogilvy & Mather, University of Michigan, Right Management, IBM, DTE-Energy, Hewlett Packard, Lason, Alcoa, Dow Corning, Dupont and others.