Launch of ServiceOPS Offers Increased Profits, Greater Customer Satisfaction

Launch of ServiceOPS Offers Increased Profits, Greater Customer Satisfaction

November 01, 2005 - Denver CO

ServiceOPS brings Menu selling techniques to the service drive. As Web-based
software, ServiceOPS is as easy to use as a Web browser and ensures your
service advisors can present every customer with all of the available
packages, pricing options, and necessary disclosures every time. Everyday
dealerships struggle to find ways to increase profits. Until recently, the
standard approach to increasing revenue was to focus on getting new
customers into the dealership while ignoring the potential that exists
within each customer

According to industry surveys, the service bay and aftermarket parts sales
represent more than 50% of all dealership profits and 80% of all revenue
opportunities. And while F&I departments have been able to improve their
collective images and revenue contributions through a fully disclosed Menu
Selling process, the service bay has yet to be equipped with the tools and
training to help them capture more of the revenue potential that exists
within each customer. 

Realizing the opportunity the in store customer represents; most dealerships
have begun to increase the quantity and variety of available products and
services. This "If I have it, they will buy it" strategy only works if along
with the products and services there is a proven sales process designed to
sell those additional products and services. That's where DealerLOGIX comes
in. 

ServiceOPS is optimized for your business
Service advisors have total control over what products appear on menus,
customizing them on the fly to suit individual customers at every point of
contact. At the same time, ServiceOPS disclosure menu clearly tracks what
products the customer has chosen and declined automatically recording an
easy to follow paper trail for compliance and allowing the advisor to make
maintenance recommendations

ServiceOPS delivers regular and easily digestible reports 
ServiceOPS reports are management tools for zeroing in on performance issues
because the reports plainly illustrate individual and team success rates as
well as individual advisors' adherence to the process; allowing managers to
take more timely corrective action as necessary.. Using these tools,
ServiceOPS is a proven process that becomes easily repeatable and usable,
allowing all of your advisors to contribute increasing revenue directly to
your bottom line.

ServiceOPS can be running in just a few days. 
In this time, your inventory and service data is pulled into the ServiceOPS
database. Once there, each individual item or groups of items is easily
manipulated into configurable packages that appear to customers and advisors
as standard and adjustable offerings complete with full pricing and
disclosure information.

Our software is a Web interface that works on the hardware you are already
using, will work on the wireless tablets you may deploy in the future, and
is designed to be comfortable and easy to use by your service advisors and
managers. Once set up, your advisors are equipped to present: 

100% of your customers, with 100% of your products, 100% of the time. 

For more information about ServiceOPS, visit www.dealerlogix.com
<http://www.dealerlogix.com/>  or call (303) 223-6213 x72.