Detroit Diesel Announces Vice President of Service and Customer Support
DETROIT, Oct. 24, 2005 -- Detroit Diesel Corporation (DDC) today announced the appointment of Craig Cartmill as Vice President of Service and Customer Support for the company.
In this position, Cartmill, 45, will oversee the Detroit Diesel Customer Support Center, Factory and Regional Field Service Staff, Parts Distribution, Warranty Administration and the Technical Service development group, including diagnostics and training. His primary focus will be to ensure appropriate focus on 2007 service readiness. Additionally, Cartmill will drive the continuous development of the Customer Service organization.
Cartmill joined Detroit Diesel in 1981 as a Co-Op Student. During his career with Detroit Diesel, he has served in a wide variety of roles including: manufacturing, inventory management, quality assurance, and customer service management. Cartmill's most recent position was as the Director of Detroit Diesel's Worldwide Parts Distribution Center in Canton, Ohio. In this role, he was responsible for managing all facets of DDC's parts distribution worldwide. He holds a bachelor of business administration degree from the University of Michigan.
"During Craig's tenure, our Canton Parts Center has been recognized throughout the industry for its operational excellence and a culture that is highly customer focused," said Carsten Reinhardt, President and Chief Executive Officer of Detroit Diesel Corporation. "Given his experience and time spent in various roles at Detroit Diesel, his leadership and management skills will complement an already strong leadership team."
Detroit Diesel Corporation is the leading manufacturer of on-highway heavy-duty diesel engines for the commercial truck market. The company offers a complete line of engines from 170 to 515 horsepower for the on-highway and vocational markets. Through its corporate headquarters in Detroit, Michigan, Detroit Diesel is engaged in the design, manufacture, sale and service of these products, in addition to supporting alternative and hybrid engine strategies for the commercial truck marketplace. Detroit Diesel is a subsidiary of DaimlerChrysler and part of the Freightliner group of companies.
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