TomoTherapy Inc. Selects Kaidara to Increase Efficiency of Support Operations

Multiple Language Support and Case-Based Reasoning Technology Addresses Key Requirements for Developer of Groundbreaking Cancer Treatment Technology

LOS ALTOS, Calif., Sept. 28 -- Kaidara Software, Inc., today announced that TomoTherapy, Inc., developers of a revolutionary new medical system to deliver conformal radiation therapy to all cancer patients requiring radiotherapy, has selected the Kaidara Advisor knowledge management system to develop a central knowledgebase for its technical support operations. TomoTherapy's implementation of Kaidara Advisor will be done in two phases -- in phase one, TomoTherapy's technical support team will leverage Kaidara Advisor to harvest and retain critical knowledge necessary to handle inbound calls regarding the company's medical system which is used to treat cancer patients more rapidly and efficiently. In the second phase of the implementation, TomoTherapy will allow its customers and distributors to directly access the Kaidara Advisor system through a web portal to identify solutions to complex technical matters.

Successful Track Record with Medical Companies and Multiple Language Support Address Key Requirements

TomoTherapy was recently named as one of the Red Herring's prestigious list of the 100 fastest growing companies. The company expects to continue to expand internationally and selected Kaidara Advisor for its robust, multiple language support. TomoTherapy also believes that the implementation of the Kaidara system will further improve the rapid support for its products.

As innovators in the business of treating life-threatening forms of cancer, every minute counts and rapid response to technical queries regarding the system is critical. Kaidara has achieved great success in improving customer support for innovators in the medical equipment field. Kaidara Advisor will be instrumental in enabling TomoTherapy's support team to leverage its vast knowledgebase to rapidly address complex questions regarding its groundbreaking medical technology.

"TomoTherapy has established itself as an innovator in the development of systems for cancer treatment," stated Bob Tatemichi, vice president of sales & marketing North America for Kaidara. "We are pleased that TomoTherapy has selected Kaidara and look forward to supporting the company in accelerating the efficiency of its customer support operations and achieving its cost savings and process quality objectives."

About TomoTherapy Inc.

TomoTherapy Inc. has developed a revolutionary new medical system to deliver conformal radiation therapy to all cancer patients requiring Radiotherapy.

The TomoTherapy technology was born out of collaboration with the University of Wisconsin. TomoTherapy is headquartered in Madison, Wisconsin, USA, where it employs 200 people.

The TomoTherapy system delivers a sophisticated form of intensity modulated radiotherapy (IMRT), which involves changing the size, shape and intensity of the radiation beam to conform to the size, shape and location of the patient's tumor. The system delivers the radiation using a linear accelerator, which produces megavoltage bursts of energy. Development of this advanced treatment is part of an ongoing quest in cancer therapy to reduce the side effects of radiation therapy that result from damage to healthy cells.

About Kaidara, Inc.

Kaidara is an award-winning developer of software solutions which harness the experience and know-how within an organization to streamline resolution of complex questions and problems and reduce costs associated with delivering customer service. By automating the creation and maintenance of a knowledge repository, Kaidara's technology increases overall customer satisfaction, reducing the costs of collecting, retaining and reusing knowledge within service infrastructures such as websites, call centers, field service staff, interactive voice response units, email and other contact points. The company's solutions are deployed at leading global firms in the automotive, high technology, healthcare, and manufacturing industries including DaimlerChrysler, Cisco, NEC, IDX and National Semiconductor.