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MetLife Auto Provides Free Identity Relief to Homeowners impacted by Hurricane Katrina

WARWICK, R.I.--Sept. 18, 2005--To help property owners devastated by Hurricane Katrina get back on their feet as quickly as possible, MetLife Auto & Home has announced that it is offering "identity relief" to all customers of the company who have a renters, condominium, or standard homeowners policy. The services will be provided at no additional cost, and will allow victims of Hurricane Katrina the ability to secure a personal advocate to replace personal documents lost to the disaster, along with assistance in re-establishing relationships with financial institutions. MetLife Auto & Home customers can obtain assistance by calling the company's dedicated 24-hour claim number at 1-800-854-6011.

"Having just returned from a visit to some of the hardest hit areas in Mississippi, I saw firsthand how Hurricane Katrina has had a devastating impact upon the lives of so many," said Bill Mullaney, president of MetLife Auto & Home. "For people who fled their homes, it can be difficult to recover personal documentation that may have been lost in the destruction, but it's critically important to have those documents as they look to get their lives back in order. This service assists victims by working with agencies to replace lost documentation, such as driver's licenses, social security cards, birth certificates, and credit cards--to name just a few."

Providing identity relief services is the result of a product enhancement that MetLife Auto & Home introduced earlier in the year, when it became the first insurer in the U.S. to include identity theft resolution services as part of its standard homeowners, renters and condo policies. There is no additional premium for the service and no deductible to pay.

The offer of identity theft assistance, and recovery, is made possible through a relationship that MetLife Auto & Home has established with IdentityTheft 911(TM), one of the nation's foremost providers of identity-theft crisis resolution and education services. When a customer calls, an associate from MetLife Auto & Home's claim department will transfer that customer directly to IdentityTheft 911, where an advocate will be assigned to the case. Unlike a call center environment provided by some companies, the same IdentityTheft 911 advocate will work one-on-one with an impacted customer over the course of upcoming weeks and months. Customers will have access to a toll-free number to contact their advocates whenever questions arise.

"We're pleased that we can leverage our relationship with IdentityTheft 911 to provide another service to customers impacted by Katrina, helping to ease the burden for those who have experienced a traumatic loss," said Mullaney.

MetLife Auto & Home, a subsidiary of MetLife, Inc. , is one of the nation's leading personal lines property and casualty insurance companies with approximately 2.7 million policies in force. For more information about MetLife Auto & Home, visit MetLife's web site at www.metlife.com.

MetLife Auto & Home is a brand of Metropolitan Property and Casualty Insurance Company and its Affiliates, Warwick, RI.