U.S. Auto Parts and Parts Train Implement High-Tech Phone System

Includes VoIP and Other State-of-the-Art Features

CARSON, Calif., July 27 -- U.S. Auto Parts, the nation's leading Internet direct marketer of automotive aftermarket collision replacement parts and accessories, and Parts Train, the top online rapid response supplier of truck and car parts for consumers, auto-body shops, and car repair facilities, announced today that they have made a customer investment worth hundreds of thousands of dollars with the implementation of a new telephone system at their headquarters in Carson, CA. The system, provided by Interactive Intelligence, offers Voice Over Internet Phone (VoIP) communications, allowing the companies to expand wherever high speed Internet connections are available.

An additional, advantageous feature is the skills-based call routing, which directs calls to sales and customer service agents based on ability and experience, and faxes and email are directed in the same manner. The new system has the potential to add hundreds or even thousands of users by adding additional servers.

"The new system provides U.S. Auto Parts and Parts Train better control over all inbound calls by routing to specific departments, or even specific users," said Sol Khazani, Founder of U.S. Auto Parts and Parts Train. "Automated responses to common order inquiries are available 24 hours-a-day, and advanced call statistics allow managers to continually improve service levels, resulting in shorter wait times and immensely enhanced customer service -- a top priority for us."

The new phone system came as a result of the company's executive team evaluating the current phone system and feeling it could not provide the state-of-the-art voice communication tools needed to grow the business while at the same time providing a higher level of support to customers. An extensive study of the leading phone system providers resulted in their choice of Interactive Intelligence for the new system.

One of the most established auto parts wholesalers online, U.S. Auto Parts offers major product categories including bumpers, doors and door glass, fenders, hoods, lights, radiators and A/C condensers, wheels and suspensions. They provide superior quality wholesale parts to do-it-yourself consumers, collision repair shops and installation outlets. U.S. Auto Parts Web site receives more than 12 million visitors annually, and carries over 26,000 part numbers, representing over 75,000 unique product applications by vehicle make, model and year.

Parts Train has established itself as a leading Internet supplier of truck and car parts for consumers, auto-body shops, and car repair facilities, with more than 100,000 different parts are available direct to the consumer at heavily reduced prices. All orders placed online at partstrain.com are processed through highly secure 128-bit encrypted servers.

About U.S. Auto Parts

Founded in 1995, U.S. Auto Parts Network, Inc. (usautoparts.com) is the nation's leading Internet direct marketer of automotive aftermarket collision replacement parts and accessories. They offer the most complete and competitive line of OEM replacement parts and aftermarket parts, and the best customer support. For more information on U.S. Auto Parts please call 888.827.6976 or visit www.usautoparts.com.

About Parts Train

Parts Train (www.partstrain.com) is a rapid response online supplier of truck and car parts for consumers, auto-body shops, and car repair facilities that require top quality aftermarket parts. For more information on Parts Train please call 1-888-251-1214 or visit www.partstrain.com.