Cross Country Automotive Services Honored with First Place in Two of Three Prestigious Call Center Excellence Awards

Cross Country Named Best-in-Class Call Center, and Cross Country's Charles Cavolina Named Call Center Leader of the Year by IQPC

MEDFORD, Mass., July 11 -- - Cross Country Automotive Services (Cross Country), a leading provider of integrated vehicle and driver programs, announced today that it has been awarded with two of the three coveted Call Center Excellence Awards presented by International Quality & Productivity Center (IQPC). Presented at IQPC's 2005 Call Center Week conference held in Las Vegas, Nevada, Cross Country was named "Best-in-Class Call Center" and Cross Country Vice President of Contact Center Operations, Charles T. Cavolina, was named "Call Center Leader of the Year."

The Call Center Excellence Awards were established by IQPC to honor, recognize, and promote call centers that demonstrate true best practices. To identify and assess these leading organizations, IQPC assembled a prestigious list of call center experts and leaders to accurately and objectively evaluate the true effectiveness of top call center programs. The 2005 judging committee was composed of 11 judges and included Abdou Hassaine, VP of JP Morgan Chase, Jason Acevedo, Director of Customer Service for Gap Direct, and David L. Butler Ph.D., Executive Director of the National Association of Call Centers.

Cross Country has been a recognized leader in the call center industry for more than 30 years. Cross Country was honored with best-in-class status as a result of the company's constant pursuit of new and innovative ways to use process excellence and technology to increase customer satisfaction and reduce costs, its focus on employee satisfaction by providing them with the proper training, tools, and environment to be successful, and the use of scorecards to objectively measure performance down to the associate level.

Charles Cavolina was recognized as Call Center Leader for leading key initiatives throughout the call center that have enhanced customer and employee satisfaction, improved productivity, and set new standards for the call center industry as a whole. The efforts that have contributed to Mr. Cavolina's success include the development of a new groundbreaking cultural initiative, a metric driven approach to management that measures performance down to the individual associate level, and the foresight and experience to make technology investments that improve operating performance and reduce costs.

"We are extremely pleased that IQPC and its prestigious panel of judges have recognized Cross Country's contact centers and its outstanding leadership", said Michael Saxton, President of Cross Country Automotive Services. "Cross Country's reputation was built on delivering world-class customer service to its customers over the past 30 years. The strategy behind this is simple - Cross Country is constantly pursuing new and innovative ways to use process excellence and technology to increase customer satisfaction and is passionate about achieving these principles through its contact centers."

About Cross Country Automotive Services

Headquartered in Medford, Massachusetts, Cross Country Automotive Services is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 50 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in the United States. For additional information on Cross Country Automotive Services, please visit their web site at http://www.crosscountry-auto.com/.