Xtime Develops CRM Solution for Auto Dealer Service

System improves customer satisfaction while boosting profits

SAN MATEO, Calif., June 29 -- Xtime, Inc., the leading provider of customer relationship management (CRM) solutions for automotive service operations, today announced the availability of a new solution that streamlines service department operations, driving increased customer-paid service revenues while also vastly improving vehicle owner satisfaction.

"Auto manufacturers and dealerships have spent a lot of money on customer relationship management for vehicle buyers," said John Stewart Lee, CEO and founder of Xtime. "While the customer relationship is initiated with a vehicle purchase, it is won or lost in the service department. The industry is coming to realize that there is tremendous opportunity to improve the customer relationship through the service department. Xtime's Service CRM solution goes after that opportunity."

Xtime's Service CRM solution is based on a web application that automates many of the key functions within fixed operations, freeing service advisors to spend more time working with customers, performing walk-arounds, up-selling and completing call backs.

Service CRM: higher customer satisfaction and increased service revenues

Xtime's Service CRM solution enables auto dealership service departments to achieve two primary goals. Xtime increases customers' overall satisfaction with their service experience in terms of convenience, value and trust. At the same time, dealerships boost service department revenues through increased customer patronage and loyalty, higher value per service appointment, and improved resource utilization.

Xtime provides dealerships Service CRM capabilities through a combination of an innovative online software solution and a world-class service delivery business process. Xtime offers a combination of management consulting, training and advanced software solutions to implement these processes at the dealership, dealership group, and OEM.

Xtime's Service CRM isn't just an idea. Over 200 dealerships have enrolled for Xtime Service CRM. John Williams, Service Director at Jolly John Auto City in Saco, Maine reports, "By freeing up my service advisors, Xtime has increased my average dollar per repair order by 30%. At the same time, it eliminates the need for administrators and, most importantly, increased my sales to service conversion to 70%."

About Xtime Inc.

Founded in 1999, Xtime is the leading provider of CRM solutions for automotive service operations, providing electronic scheduling, resource optimization and demand management for service providers in the automotive, aviation and financial services industries. Xtime's solutions increase customer satisfaction with convenient, 24x7 self-scheduling and customer- focused marketing features. Xtime's solutions increase service business revenues by increasing the return on a service organization's existing capacity. Privately held, Xtime's investors include Draper Fisher Jurvetson and Innovacom, the venture capital arm of France Telecom. Xtime is based in San Mateo, Calif., and can be reached at 650-653-4000, or http://www.xtime.com/ .