Seven New Best Practices and Nine New Key Performance Indicator Reports Increase Net Profits From KEEPS Corporation's Repair Order Analysis Software for New Car Dealer Service Departments

RALEIGH, N.C., June 15 -- Whereas 95% of new dealerships in the U.S. ask customers to pay for an hour to diagnose a problem on a car, it's more profitable to use a three-level approach, according to KEEPS Corporation of Raleigh, North Carolina, makers of ROAMS software for new car dealer service departments (http://www.keepscorp.com/). Charging a small diagnostic fee for a small problem, a little more for a bigger problem and around $85 to $100 for a complicated problem, such as with electronics, maximizes customer satisfaction and the dealership's long-term profit. Version 3.0 of ROAMS software adds this and six other new best practices culled from rigorous analysis of more than 7.5 million repair orders, along with nine new key performance indicator reports and over 15 powerful ways of finding and keeping hidden net profits in service departments.

ROAMS - Repair Order Analysis and Management System - dramatically boosts net profits of service departments through its focus on dozens of ways in which service writers at new car dealerships can plug up specific "profit leaks," or missed opportunities for sales or customer satisfaction. "By tracking more than 100 key performance indicators and measuring service departments against 40 best practices - many of them built into ROAMS - dealers and service managers can motivate and reward services employees in much the same way they have become accustomed to do for new car sales personnel," says Ray Branch, president of KEEPS. Along with many other new features, Version 3.0 enables managers to zero in on the exact sales training each service writer needs to improve their Sales and CSI.

"In keeping with the trend toward technology that can be accessed from anywhere, we made version 3.0 of ROAMS Internet-based, so that the system is available from a dealer's or service manager's home, car or anywhere there's Internet access," adds Branch. The latest version of the software comes with a 110% money-back guarantee.

Client ROI on ROAMS is running 200-300% within 12-18 months, Branch says. Through using ROAMS, Jim Gilchrist, Service and Parts Director of Coral Springs Automall in Coral Springs, Florida, increased his customer pay gross profit dollars by $46,000 a month.

For a free demo and detailed explanations of how ROAMS 3.0 maximizes productivity and net profits along with improving customer satisfaction for new car dealer service departments, call Ray Branch at 1-800-948-9377 and visit http://www.keepscorp.com/.

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