ADP Dealer Services Receives Prestigious SSPA STAR Award for Best Practices in Support Technology

ADP Presented With SSPA Honor for Second Year in a Row

HOFFMAN ESTATES, Ill., April 5 -- Annually recognizing the Best Practices of select technology companies across all industries that result in the highest level of customer satisfaction, the Service & Support Professionals Association (SSPA) recently presented ADP Dealer Services with its prestigious STAR Award for Best Practices in Support Technology.

The SSPA, the leading industry association for IT support professionals, announced ADP's award at the SSPA annual conference in San Diego on March 21, 2005. Best Practice Award winners are those companies that consistently deliver on the promise of exceptional customer support. ADP was the only dealer management service (DMS) provider selected for an SSPA STAR Award.

"ADP Dealer Services won our SSPA STAR Award for Best Practices in Support Technology as they demonstrated a superior implementation of support technology," said Bill Rose, SSPA, founder/executive director. "The deployment of their support technology enabled them to deliver better support to their customers as well as integrate their technology with other parts of their organization for the benefit of all."

ADP's Support Unrivaled in Industry

ADP Dealer Services' customer support reached an unprecedented industry high in 2005, with a Customer Satisfaction Index (CSI) of 91.2 percent (as measured by an independent third party). ADP routes all customer support cases to the best-equipped support specialist based upon the specialist's product skill set, and strives to provide its customers with as many service choices as possible. Users can phone ADP's support center, submit a support case electronically, start a Web-chat session with support specialists, view documentation online or use the comprehensive set of self-service tools that are available to them in a safe, secured environment. Customers receive prompt response to their support case submissions and also can choose to effectively troubleshoot problems on their own.

"Our goal is to provide service excellence by optimizing support technology and providing support tools for our customers," said Jim Foote, ADP's senior director of client relations. "This award is a powerful testament of ADP's commitment to Best Practices in support technology, and also reflects the talent, expertise and commitment of our entire global support organization for customer service excellence."

Bill Heffern, ADP's vice president of division client relations, agreed. "ADP Dealer Services is extremely honored and proud to have earned SSPA's STAR Award for Best Practices in Support Technology. By implementing world class technology, ADP applies innovative solutions to solving complex business problems in the automotive and truck market. We deliver unsurpassed service and support to our customers."

Heffern added that ADP is committed to investing in support services and technology that provide value for its customers, such as ADP's suite of smart support solutions. "After integrating SupportSoft's service automation technology into our smart support solutions, we are now able to prevent support calls before they occur and provide automated support resolution before the customer is even aware there is a problem. Customer satisfaction is our number one priority and it is what drives our business."

About ADP Dealer Services

ADP Dealer Services provides integrated computing solutions to 19,500 auto, truck, motorcycle, marine and recreational vehicle dealers throughout the United States, Canada and Europe. ADP Dealer Services is the third largest business unit of Automatic Data Processing, Inc. . ADP, with approximately $8 billion in revenues and 550,000 clients, is one of the largest providers of a broad range of premier mission-critical, cost effective transaction processing and information-based business solutions in selected markets on a global basis. More information on ADP Dealer Services is available on the Internet at http://www.dealersuite.com/ .

  ADP is a registered trademark of ADP of North America, Inc.

  About the SSPA

With a membership of 24,000 professionals working in over 2,700 service and support organizations worldwide, the Service & Support Professionals Association (SSPA) is the leading advisory, community and education trade group for the global tech support industry. SSPA's core constituents are the executives and managers responsible for service and support operations, and overall customer relations, at the world's leading IT companies. SSPA provides (1) research and expert analysis of emerging business issues, (2) conferences, professional development, and other curricula promoting industry best practices, (3) rigorous certification and awards programs that identify and celebrate exceptional customer service, and (4) active advocacy in the business and IT press on issues important to service & support providers.