AAA Arizona Selects CDS for Data Capture Services
DES MOINES, Iowa--March 30, 2005--| CDS Business Solutions to Provide Outsourced Technology Services to Enhance Capture, Management and Delivery of Receivables Information |
Communications Data Services, Inc. (CDS), a subsidiary of The Hearst Corporation and leading provider of full-service outsourced solutions to manage and execute customer-centric business processes, today announced an outsourcing agreement with AAA Arizona. The contract reflects the strong momentum in the CDS Business Solutions division.
The agreement will help AAA Arizona deliver world-class member service, and support the growing information needs of the organization. It also paves the way for future collaborative business relationships between CDS and AAA Arizona.
The CDS Business Solutions division will provide AAA Arizona with a complete outsourced data capture solution, including receivables capture, management, archival and delivery services to improve the quality, efficiency and speed of payments processing and enhance access to data on member remittances.
"AAA Arizona is a leading example of an organization that recognizes effective outsourced data capture solutions that can help relieve the tremendous pressure to contain escalating operations costs while continually expanding information access and the quality of member service," said Marc Haskelson, vice president and general manager of the CDS Business Solutions division. "Our data capture services enable organizations to balance these often conflicting objectives."
"We selected CDS Business Solutions because they uniquely understand image-based receivables processing and the significant contribution business process outsourcing can make to improve and modernize our operations and services," said Pat Smith, director of finance for AAA Arizona, headquartered in Phoenix. "This partnership will help AAA Arizona accelerate our receivables turnaround, support our internal staff, and deliver enhanced services to our members."
AAA Arizona recognizes that a number of factors and forces are transforming lockbox processing and receivables management in the United States, including rapid advancements in image and recognition technologies, the evolving needs for automated exceptions processing, and the impact of Check 21 legislation. AAA Arizona appreciated the value of engaging an outsourcing partner that could help it thrive in this new environment, to provide its members exceptional service.
The CDS Business Solutions data capture strategy helps organizations align IT and operations with enterprise business intelligence needs. Through the use of imaging, character recognition and page scanning technologies, CDS Business Solutions enables organizations to streamline their receivables management to create competitive advantages, maximize productivity, and minimize costs.
The CDS data capture solution will allow AAA Arizona to automate the detection and processing of "check marks" on member remittances, speed turnaround on member remittances by three to five days, streamline the processing of "check-only" transactions, and leverage image technology for enhanced operations.
About AAA Arizona
Incorporated in 1927, AAA Arizona is the statewide affiliate of AAA, serving more than 650,000 members across the state with roadside assistance, travel materials, and insurance. Since its founding, AAA Arizona has also been a leader and advocate for the safety and security of all Arizona travelers.
About Communications Data Services, Inc.
In the business of providing outsourced services since 1972, CDS has earned a reputation for service and value in the industry. Backed by the stability and experience of The Hearst Corporation, CDS provides a complete outsourced solution for clients to manage and execute all of the critical business processes that impact their customers - order, payment, information data imaging and capture, order management, continuity, customer care, letter shop & printing services, warehousing and product fulfillment.
CDS counts among its customers an elite group of the world's leading magazine publishers, direct marketing firms, financial institutions and corporate billers. CDS brings the right mix of people, processes, technology and tools to every job we do, making CDS a trusted partner for complex, mission-critical applications. CDS is headquartered in Des Moines, IA, with locations in Arizona, New York, Pennsylvania, Canada and England. Learn more at www.cdsfulfillment.com or call (866)-897-7987.