2005 NADA: ADP Dealer Services Continues IP Telephony Leadership With Productivity Enhancing Applications and Flexible New System

- Applications advance integration, Network Phone Express provides solution for dealerships' future growth -

HOFFMAN ESTATES, Ill., Jan. 29 -- ADP Dealer Services, the leading provider of network solutions for automotive and truck dealerships, now offers productivity enhancing applications for its dealer-proven Network Phone Enterprise system. ADP also has expanded its IP Telephony solutions to include Network Phone Express, a flexible and affordable entry-level telephony system.

ADP has installed 6,000 networks and hundreds of dealers use ADP Network Phone systems today to maximize revenue opportunities and provide superior customer service. ADP is the only provider in the automotive retail market to be awarded with Cisco's IP Specialization Certification and Gold Certified Partner status. This recognizes ADP's commitment and capability to provide the best-trained system design, implementation and support staff to the industry.

ADP's data networking system, combined with Cisco's Call Manager Internet Protocol (IP) phone system, creates a single network for both voice and data communications, eliminating the need for a separate phone network. Through Computer Telephony Integration (CTI), ADP's Network Phone seamlessly integrates with ADP's w.e.b.SuiteSeries dealer management system (DMS) and w.e.b.CRM, providing employees with instant access to complete customer information when they answer the phone.

"With Network Phone integration to ADP's w.e.b.Suite, we can immediately view a customer's information on the telephone in real-time. We see what vehicles a customer owns and how many times they've been in for service. That is invaluable because we can better serve the customer," said Howard Neff, general manager of Country Motors in Butler, Penn.

In addition, Network Phone's click-to-call feature enables dealership personnel to automatically dial a customer's phone number from their w.e.b.Suite or w.e.bCRM record, making customer follow-up calls using multiple phone numbers quick and easy.

Call Intelligence and Interactive Voice Response applications boost dealer investment in Network Phone Enterprise

With the addition of Call Intelligence and the Interactive Voice Response (IVR) package, ADP has further tailored its premium Network Phone Enterprise system to enhance customer communication and help dealers leverage their investment. Call Intelligence analyzes incoming and outgoing calls, and creates reports to both monitor employee performance and increase marketing campaign effectiveness. IVR applications, such as Automatic Service Appointment Reminder and Automatic Repair Status Notification, can automatically contact customers about service appointments and completed repair orders.

"Every missed service appointment is lost revenue for our dealership. IVR applications reduce that problem," said Greg Shank, vice president of fixed operations for Charles Barker Automotive in Virginia Beach, Va. "Automatic Service Appointment Reminder, for instance, has resulted in more kept service appointments. We provide this service notification to our customers without impacting dealership operations. We can spend more time helping customers and increasing revenues across departments."

Network Phone Express addresses specific needs with flexible, affordable solution

ADP's Network Phone also is available to dealers as an Express solution, with integration to w.e.b.Suite2005 and w.e.b.CRM. Designed specifically for single-site implementation, Network Phone Express also helps build stronger customer relationships and reduce operating costs. Multi-location dealerships can move to IP Telephony technology one store at a time as phone leases expire, new stores are built or individual stores require change. And Express users can upgrade to the Network Phone Enterprise system at anytime.

"Network Phone represents the future of voice and data communications in dealerships, offering easy access to important customer and dealership information," said Steve Anenen, president of ADP Dealer Services. "It's another powerful ADP tool that helps dealers sell more cars, parts and service profitably."

"We chose ADP because of products like w.e.b.Suite and Network Phone systems. We believe ADP is on the cutting edge of technology and they are going to take us with them," said Neff.

Robert Hollack, owner/dealer principal of Country Motors, confirmed. "It's quickly propelled this store into the 21st century and beyond."

About ADP Dealer Services

ADP Dealer Services provides integrated computing solutions to 19,500 auto, truck, motorcycle, marine and recreational vehicle dealers throughout the United States, Canada and Europe. ADP Dealer Services is the third largest business unit of Automatic Data Processing, Inc. . ADP, with approximately $8 billion in revenues and 550,000 clients, is one of the largest providers of a broad range of premier mission-critical, cost effective transaction processing and information-based business solutions in selected markets on a global basis. More information on ADP Dealer Services is available on the Internet at http://www.dealersuite.com/ .

ADP is a registered trademark of ADP of North America, Inc.