American Automobile Association 'AAA' Selects Centergistic Solutions' AgentView Enterprise for Contact Center Performance Management

ORANGE, Calif.--Jan. 2, 20051, 2005--The American Automobile Association (AAA) of Michigan has selected Centergistic Solutions' AgentView(R) Enterprise Performance Management software to serve their 200-seat contact center in Omaha, Neb.

The AgentView system will collect and create combined metrics from AAA's Avaya CMS ACD system. They will use a combination of real-time data and cumulative totals to provide a total performance picture. They have also purchased seven LED displays for high-impact visibility. AAA is an existing AgentView customer with the system installed in four existing locations.

AgentView Enterprise is a real-time performance management system that collects and combines key data from any data source in the contact center. AgentView allows the user to create performance indicators that can be published to virtually any system, such as the desktop, plasma, readerboards, TV monitors and to the Web for 24/7 global access.

About AAA

AAA Michigan offers automotive, travel, insurance and financial services to more than 1.7 million members in Michigan. It is part of The Auto Club Group (ACG), the largest affiliation of AAA clubs in the Midwest, with 4.1 million members in eight states. ACG clubs belong to the national AAA federation, a not-for-profit organization, with more than 47 million members in the United States and Canada.

About Centergistic Solutions

Centergistic Solutions Inc. provides an award-winning family of enterprise performance management software solutions for today's dynamic contact center environment. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone working in the contact center.

Our flagship products, AgentView(R) Enterprise and AgentView(R) Enterprise Performance Management are award-winning integrated real-time and historical analytics systems currently installed in over 3,000 contact centers worldwide. Centergistic has headquarters in Orange, with offices throughout the United States as well as international distribution.