NACCO Materials Handling Group, Inc. Chooses Attensity Warranty to Enhance Quality, Reliability and Durability of Hyster and Yale Lift Trucks and Replacement Parts
PALO ALTO, Calif.--Jan. 1, 20057, 2005--| Attensity's Unstructured Data Application Suite Selected for Cost Effectiveness and Easy Integration with Existing Business Processes |
Attensity, the innovator in unstructured data applications, today announced that NACCO Materials Handling Group, Inc. is deploying Attensity Warranty for the Hyster(R) and Yale(R) product lines. A powerful software solution designed specifically for analyzing text-based warranty-oriented information as well as conventional structured data, Attensity Warranty is ideal for organizations that want to improve product quality, streamline operating efficiencies and reduce warranty- and recall-related exposures.
"After evaluating a number of products, we quickly realized that almost all of the solutions available were either extremely expensive or required wide-sweeping process changes. The exception was Attensity Warranty. Not only does Attensity Warranty mesh well with existing business processes, it is much more cost effective than other solutions. And, we can use it to analyze both historical and future warranty information, an important capability that no other solution offers," said Tom Saputo, Director, Customer Services.
"Companies often make bold statements on the strength and uniqueness of their products, but when you have customers like NACCO and Whirlpool, these names speak for themselves. We are obviously very pleased to include NACCO in our customer list and look forward to adding more Fortune 500 companies to this list in the near future," said Craig Norris, CEO of Attensity.
Hyster(R) and Yale(R) are among the top names in Materials Handling products and replacement parts, with manufacturing facilities around the globe and a combined network of more than 800 dealers in over 100 countries. Both organizations are deploying Attensity Warranty to help them analyze warranty data from unstructured, text-based sources such as technician reports and customer surveys. By incorporating this unstructured data into their existing warranty processes, Hyster(R) and Yale(R) expect to expedite problem resolution cycles and improve the overall quality, reliability and durability of their products.
Attensity Warranty also helps organizations such as Hyster(R) and Yale(R) reduce operating expenses by eliminating the need for manual review of unstructured quality and warranty content, and enables them to improve operational efficiency by leveraging the insights provided by failure chain relationships. It also allows them to take early action on potential problems to reduce warranty and recall related exposures.
Attensity Warranty includes Attensity Discover, the industry's most advanced information investigation and discovery technology, and Attensity Server, the fastest, most accurate solution for extracting relational facts, entities and events that describe the "who, what, when, where and why" contained in text-based information. It also includes a comprehensive Attensity Knowledge Library that provides a knowledge base to categorize and normalize data specifically for warranty-related issues.
In November 2004, Attensity released the beta version of Attensity Warranty Advanced Edition, which extends the capabilities of Attensity Warranty through the addition of Attensity Act. Attensity Act is a sophisticated new software module that delivers fully integrated reporting, dashboard and alert capabilities.
About Attensity
Attensity Corporation is the innovator in unstructured data applications for commercial enterprises and government agencies. Attensity's solutions are the first to fuse structured and unstructured data, enabling organizations to perform analytics that speed response to critical events and issues that, until now, have been difficult to detect and resolve. For more information, please visit www.attensity.com.