Avaya Increases Client Satisfaction with Implementation of Servigistics Global Service Parts Management Solution
ATLANTA--Jan. 1, 20051, 2005--| Global provider of communications solutions improves service parts availability with leading service parts management solution |
Servigistics, the leading provider of service parts management solutions, announced today that Avaya, a leading global provider of business communications software, systems and services, has successfully implemented the Servigistics solution to enhance its service parts management and availability, resulting in increased client satisfaction.
"Avaya has enjoyed an excellent return on our investment with the Servigistics service parts management solution," said Jeff Gardner, Avaya Director of Aftermarket Operations. "Servigistics enabled us to rapidly execute on our vision of achieving global service parts management across all parts and locations."
Avaya has deployed the Servigistics solution to manage and optimize the company's 20 million part/location pairs across 2,000 central and field service stocking locations worldwide. The Servigistics solution has reduced the company's inventory investment by more than 10% and improved its on-time service levels. Servigistics' solution was implemented in just 23 weeks across four divisions and is fully integrated with Avaya's existing SAP system, as well as with several external organizations, including third party logistics provider, Choice Logistics.
"Helping a thought-leading company like Avaya achieve its vision of complete global service parts management is very gratifying," said Eric Hinkle, CEO of Servigistics. "Since switching to Servigistics, Avaya is making tremendous gains, increasing service levels and fill rates, reducing inventory and costs, and exceeding the expectations of their customers around the world. Avaya is an impressive company and we are proud to work with them and add value to their global service business operations."
About Servigistics
Servigistics is the preferred provider of global service parts management solutions that enable companies to transform their service networks and improve corporate performance by dramatically reducing costs, increasing profitability, and driving customer loyalty. Servigistics has a proven track record of delivering top and bottom line value to leading, global companies including Agfa, Avaya, Dell, EMC, Honeywell, IKON, Motorola, Storagetek, Subaru, Sun, Toshiba, UPS and others. Servigistics' clients are 100% referenceable. Servigistics is a privately-held company headquartered in Atlanta, with offices in London, Tokyo, and sales and service professionals around the world. Contact Servigistics at 888-942-8623 or 770-565-2340, via e-mail at info@servigistics.com or at www.servigistics.com.
About Avaya
Avaya, Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com.