The Auto Channel
The Largest Independent Automotive Research Resource
The Largest Independent Automotive Research Resource
Official Website of the New Car Buyer

J.D. Power and Associates Ranks Erie Insurance Highest in Collision Repair Satisfaction

ERIE, Pa., Dec. 22, 2004 -- Erie Insurance Group earned the highest ranking in the J.D. Power and Associates Collision Repair Satisfaction Study of consumers who file an auto insurance claim.

The 2004 Collision Repair Satisfaction Study is based on responses from consumers who had collision repair or body work performed on their vehicles in the past 12 months. According to the study, Erie Insurance ranks first overall among the country's major auto insurance companies, and performed particularly well in areas of claims representatives and claim policies and procedures. The study measures customer satisfaction with insurance carriers when claims are filed. A more detailed listing of the results by insurance provider is available at the J.D. Power Consumer Center at http://www.jdpower.com/cc .

"While this study specifically addresses claims service, the impressive showing of Erie Insurance Group reflects the commitment and effort of every Employee and Agent to provide superior service at every opportunity," says Jeffrey A. Ludrof, Erie Insurance president and chief executive officer. "We are pleased to receive this prestigious honor from J. D. Power and Associates. The work our Employees and Agents do, in underwriting, processing, information technology and every area in between, positively affects the service our Policyholders receive from frontline claims staff."

The Collision Repair Customer Satisfaction Index Study is one of three J.D. Power studies focusing on customer satisfaction with the property/casualty insurance industry. Earlier this year, ERIE ranked second in J.D. Power and Associates' National Auto Insurance Study and earned third place honors overall in J.D. Power and Associates' 2004 study of customer satisfaction among homeowners customers. In 2002 and 2003, ERIE earned first- and third-place honors, respectively, in the collision study.