Toshiba America Medical Systems Enhances Service Delivery Capabilities with the Deployment of Servigistics Service Parts Management Solutions
ATLANTA--Nov. 9, 2004--| Diagnostic Imaging Equipment Leader Significantly Reduces Cost and Improves Customer Service Operations |
Servigistics, the leading provider of service parts management solutions, announced today that Toshiba America Medical Systems, a leading provider of diagnostic imaging equipment, has successfully implemented the Servigistics solution to enhance the company's service delivery capabilities. The Servigistics solution was deployed across Toshiba America Medical Systems' entire service infrastructure resulting in significant improvements in inventory turns, planner productivity and service parts fill rates while reducing inventory stock outs and write-offs.
Toshiba's deployment of the Servigistics solution, which was completed ahead of schedule and under budget, delivered industry leading, measurable value in the following areas:
-- Reduced service parts stock outs by 13%
-- Increased service parts planner productivity by 25%
-- Increased service parts inventory turns by 35%
-- Reduced service parts inventory write-off's by 24%
"In an industry where service is a critical differentiator, Toshiba America Medical Systems has leveraged this service parts management solution to deliver immediate value to its service delivery capabilities," said Mark Vigoroso, vice president, Aberdeen Group. "As service organizations are beginning to realize, results like this will dramatically impact overall company performance."
"The ability to deliver world class customer service, cost effectively, is extremely important to Toshiba and our customers," said Tom Greer, director of services logistics management of Toshiba America Medical Systems, Inc. "The on-time, under-budget implementation of Servigistics achieved results that exceeded our expectations and added significant, measurable value to our service operations."
"Toshiba America Medical Systems is an excellent example of a forward-thinking company committed to customer service. This company has joined a growing list of global leaders that understand the direct link between service parts, world class customer service, and profits," said Eric Hinkle, chief executive officer of Servigistics. "By using Servigistics to manage its service parts network, Toshiba will enhance its ability to deliver world class service while impacting both the top and bottom lines."
About Servigistics
Servigistics is the preferred provider of global service parts management solutions that enable companies to transform their service networks and improve corporate performance by dramatically reducing costs, increasing profitability, and driving customer loyalty. Servigistics has a proven track record of delivering top and bottom line value to leading, global companies including Agfa, Avaya, Dell, EMC, Honeywell, IKON, Motorola, Storagetek, Subaru, Sun, Toshiba, UPS and others. Servigistics' clients are 100% referenceable. Servigistics is a privately-held company headquartered in Atlanta, with offices in London, Tokyo, and sales and service professionals around the world. Contact Servigistics at 888-942-8623 or 770-565-2340, via e-mail at info@servigistics.com or at www.servigistics.com.
About Toshiba America Medical Systems
With headquarters in Tustin, Calif., Toshiba America Medical Systems markets, sells, distributes and services diagnostic imaging systems, and coordinates clinical diagnostic imaging research for all modalities in the United States. Toshiba Medical Systems Corporation, an independent group company of Toshiba Corporation, is a global leading provider of diagnostic medical imaging systems and comprehensive medical solutions, such as CT, X-ray, Ultrasound, Nuclear Medicine, MRI and information systems. Toshiba Corporation is a leader in information and communications systems, electronic components, consumer products and power systems. Toshiba has 161,000 employees worldwide and annual sales of more than $53 billion.