Hi-Tech Collision & Glass Centers, Inc. Signs Seven-Year Contract with CCC Information Services Inc.; CCC to Provide Multiple Solutions for Hi-Tech's Eleven Locations

LAS VEGAS--Nov. 5, 2004--CCC Information Services Inc. announced today that it has signed a seven-year agreement to supply Hi-Tech Collision and Glass Centers, Inc. with a suite of estimate-writing and repair management solutions. Hi-Tech Collision, a leading automotive repair business in Southern California, will implement CCC Pathways(R) Estimating Solution with Digital Imaging, CCC Pathways Enterprise Solution(R), CCC Accumark(TM) Advisor, CCC Connect(TM) and CCC Autoverse(R) Repair Management Dispatch in each of its eleven locations. CCC is a leading supplier of information and technology solutions for the automotive-claims and collision-repair industries.

Hi Tech Collision, a long-time CCC Pathways user, selected CCC's solutions to assist it in creating speed and efficiency throughout its repair process. By implementing the CCC solution set, Hi Tech Collision will automate the assignment notification and dispatch function through the writing, auditing and transferring of the estimate-related data to insurance carriers. Additionally, through CCC Pathways Enterprise Solution, Hi Tech Collision will be able to electronically track and monitor its repair production process, including scheduling vehicles for repair and customer statusing, among other shop management tasks.

"Hi-Tech is a rapidly evolving company," said George Boukather, Chief Executive Officer of Hi-Tech Collision and Glass Centers, Inc. "We have re-committed ourselves to delivering the highest levels of customer service, repair quality and cycle time. By taking advantage of the production, information and performance management tools provided by CCC's technology, we are in a great position to efficiently deliver the service and results our customers and clients expect."

Hi-Tech Collision selected CCC for its breadth of product offering, ease of use, superior functionality, and support. According to John Buckner, Area Sales Manager, Automotive Services Group for CCC, "We are very excited to enter into a long term agreement with Hi-Tech Collision. Having true workflow management solutions, enterprise visibility, and robust real-time reporting will assist Hi Tech in achieving their day-to-day operational goals, as well as their long-term growth objectives."

Among the solutions Hi Tech Collision will implement, include:

CCC Pathways Enterprise Solution - A complete enterprise management solution for multi-location repair facility operators. This feature-rich web-based application includes repair facility production, accounting, asset management, and human resources all running from a central, integrated, real-time database. Monitors and tracks jobs centrally -- from estimate to follow-up, the system maintains work schedules, status update, and e-mails to keep customers and insurers informed.

CCC Autoverse Repair Management Dispatch - Helps seamlessly balance workload and optimize cycle times for multi-location collision repair facilities, CCC Autoverse Repair Management Dispatch is a web-based feature that offers increased visibility into operations to deliver faster and more efficient service to vehicle owners. Dispatch feature include:

-- Assignment Dashboard - allows the user to view newly received assignments that need to be routed, as well as the insurance companies from which each assignment was received.

-- Dispatch Central - allows the user to transfer repair assignments among locations, thus helping to maximize productivity and reduce repair cycle time.

-- Shop Locator - allows the user to locate the repair facility closest to the damaged vehicle or most convenient to the vehicle owner.

CCC Pathways Estimating Solution - Helps improve the speed and efficiency of the repair process. Making CCC Pathways Estimating Solution among the most powerful estimating solutions available is the MOTOR database. The MOTOR database provides information on 3.8 million parts and labor times. CCC Pathways Estimating is available with Digital Imaging, which allows users to attach pictures to an estimate. CCC was the first to make Digital Imaging a standard feature.

CCC Accumark Advisor - Enables repairers to "check their work" prior to sending an estimate to an insurance carrier. Integrated with CCC Pathways version 4.2, this auditing capability will help repairers measure the estimate for compliance against insurer-specific guidelines, helping to reduce the number of supplements written while also reducing administrative effort and speeding the payment cycle.

CCC Connect - Allows customers that use CCC Pathways Estimating Solution to use their broadband Internet connection instead of a standard dial-up modem to send estimates and other claims information, including images, up to ten times faster than traditional dial-up connections.

About Hi Tech Collision Centers

Hi-Tech Collision and Glass, Inc. was founded in 1974 by George Boukather. Hi-Tech Collision expanded through the 1970's and 1980's to eight collision centers servicing the markets of Orange and Los Angeles Counties. Hi-Tech Collision successfully entered the automotive glass business in 2000 and recently added three additional collision repair centers in the Inland Empire. Future expansion in the Los Angeles, Orange County and Inland Empire markets is anticipated. A customer and client focused-business, Hi-Tech Collision recently launched an initiative to further enhance its performance through investments in personnel, equipment and technology. For more information about Hi-Tech Collision and Glass, Inc., please visit our web site at www.hitechcollsion.com or contact Ron Cramer at 714-636-7952, extension 27.

About CCC

CCC Information Services Inc., headquartered in Chicago, is a subsidiary of CCC Information Services Group Inc. . A leading supplier of advanced software, communications systems, Internet and wireless-enabled technology solutions to the automotive-claims and collision-repair industries, CCC's technology-based products and services optimize efficiency throughout the entire claims management supply chain and facilitate communication amongst approximately 21,000 collision-repair facilities, 350 insurance companies, and a range of industry participants. For more information about CCC Information Services Inc., visit our web site at www.cccis.com or contact Michelle Hellyar of CCC at 312-229-2830 or John Harris of CCC at 312-229-2693.