4CS Licenses iWarranty Software to Kawasaki Construction Machinery

EAST MOLINE, Ill., Nov. 5, 2004 -- 4CS, a leading provider of intelligent warranty software applications, today announced that its iWarranty software has been licensed to Kawasaki Construction Machinery Corp. of America. 4CS said that Kawasaki will use iWarranty software to help manage warranty processes, continuing to improve customer satisfaction and product quality while reducing warranty costs.

Kawasaki Construction Machinery Corp. of America, a wholly owned subsidiary of Kawasaki Heavy Industries, LTD (Kawasaki), is a leading supplier of a full range of high-quality wheel loaders. With over 40 years of proven performance, Kawasaki wheel loaders have continually evolved to bring you the best in equipment and support services, backed by a carefully selected dealer network.

For more information, visit http://www.kawasakiloaders.com/ .

Wayne Powell, Senior Manager of Product Support KCM said, "iWarranty enables us to modernize our warranty process by providing us quick and easy access to all claim data, including digital pictures and other claim related documents, in one integrated system accessible to company employees and suppliers."

Chris Trogstad, MIS Manager KCM said, "We spent years rewriting our older warranty applications to accommodate changing business requirements. From this we learned that a new web based warranty and support solution must be flexible. 4CS has packaged years of experience with multiple OEM's into iWarranty, giving it the flexibility to accommodate our Warranty needs for years to come. With iWarranty and the support of 4CS, we can redirect our internal programming talent to develop applications in other areas of business."

Gene Weber, 4CS Business Relationship Manager stated, "iWarranty's strength is its integration and flexibility. It allows proactive manufacturers to rapidly change warranty policies and to integrate new partners within days -- providing that competitive advantage we all seek. With the significant trend toward greater supplier warranty collaboration, iWarranty provides an effective tool that enables suppliers to proactively drive component improvement and to fairly participate in warranty costs."

About 4CS:

4CS is a leading provider of warranty software solutions. 4CS iWarranty software helps reduce the warranty cost of the products significantly by improving the quality and reliability of the products, sharing the cost and information with suppliers and business partners along with automating the warranty management processes.

For more information, visit http://www.4cs.com/ or call Philip Cunningham at 800.709.8773 (ext. 144).

4CS and iWarranty logos can be found at: http://www.4cs.com/index.cfm/resource_id/192