CustomerLink Adds Voice Prompt and E-Prompt to Their Suite of CRM Offerings

ROSEVILLE, Calif.--Oct. 1, 20049, 2004--Today, CustomerLink Systems, the premier provider of multi-media customer acquisition, development and retention programs for the automotive service and repair industry announced the addition of the Voice Prompt and E-Prompt to their service center CRM offerings. Both program offerings are available now.

Voice Prompt is available for use with oil change, factory recommended service and service follow-up reminders. With Voice Prompt a service center can specify what time of day a recorded voice message will be delivered to a customer's home or business phone. Voice Prompt has the ability to detect whether a person or an answering machine responds to the call and adjusts its message accordingly. Voice Prompt is currently available as reinforcement to CustomerLink's highly personalized and customized reminder card offerings and is timed to arrive at about the same time the reminder card is delivered to the customer's mailbox. There is a small per call charge for Voice Prompt. TeleVox Software, Inc., a leader in automated communications systems supplies the Voice Prompt technology. TeleVox delivers millions of voice messages for a variety of industries through its secure data network.

"The Voice Prompt system powered by TeleVox technology will be a powerful and innovative addition to CustomerLink's successful programs. Voice messages are a highly effective way to communicate with customers," said Neil Armentrout, CEO and President of TeleVox Software, Inc. "Vehicle owners will appreciate and respond to the proactive reminder messages, and the program is incredibly easy for automotive centers to join. The Voice Prompt system is a great offering for both CustomerLink and TeleVox."

The E-Prompt Program offering is free. It is offered in conjunction with thank you notice, promotional notices, oil change reminders, factory recommended service, service follow-up reminders and technician recommended reminder cards. As with Voice Prompt, E-Prompt programs a message to arrive in the customer's email in-box at about the time the mailed card arrives in their mailbox.

Voice Prompt and E-Prompt messages can be the same as or different than the mail reminders they reinforce. E-Prompt can deliver coupons to print and present at the time of service. "Voice Prompt and E-Prompt are two excellent value-add programs CustomerLink offers our automotive service center customers," states Walt Samuelson, CustomerLink's President and CEO. Samuelson continues, "With direct mail, email, and voice message programs now available we provide a truly multi-media approach for our service centers to implement when communicating with their customers."

About CustomerLink Systems, Inc.

CustomerLink is the premier provider of multi-media customer acquisition, development and retention services for the independent automotive service and repair industry. CustomerLink's proprietary database automatically triggers highly personalized, custom communications to vehicle owners on behalf of their service provider. The system encourages vehicle owners to return to their independent service provider several times throughout the year for manufacturer recommended services, technician recommended services, seasonal maintenance, wear item inspections and replacement. The system allows for customized coupons, promotions, customer satisfaction surveys, and customer appreciation correspondence. CustomerLink's services assist automotive repair shops in developing repeat, full-service customers resulting in more business from existing customers and expanded business from high-quality customer referrals.

About TeleVox Software, Inc.

TeleVox Software, Inc. (www.televoxcrm.com) has developed and hosted telephony-based, web-enabled communication solutions since 1992. TeleVox delivers millions of messages weekly for a variety of industries via telephone and the Internet. For more information, contact Chad Greer, 800-644-4266 or chadg@televox.com.