Akibia + Servigistics = Rapid ROI, Increased Customer Satisfaction And Superior Capabilities; Solutions Leader Reaping Major Benefits From Leading Service Parts Management Provider

WESTBOROUGH, Mass. & ATLANTA--Oct. 1, 20049, 2004--Servigistics, the leading provider of service parts management solutions, and Akibia, a leading independent provider of enterprise-class IT support solutions that maintain and optimize the data center environments and security infrastructure of leading companies worldwide, today announced that since implementing the Servigistics solution, Akibia has already realized an extraordinarily high level of benefit.

"The Servigistics project has been, by far, the most successful implementation of a software package that I have been involved with from both a business and systems perspective," said Mike Parisi, Global Logistics Director for Akibia. "The Servigistics solution is a very effective tool, backed by an extremely skilled, knowledgeable and responsive support organization. I have and will continue to recommend Servigistics to companies that would benefit from their services."

Akibia uses Servigistics to manage over 7,500 disparate service parts and to support over 100 stocking locations around the globe, enabling Akibia to continually enhance the service quality delivered to its customers. Servigistics' scalability has enabled Akibia staffers to review global inventory on a single screen, increase part numbers and product expansion without increasing headcount and view into each stocking locations' shortages, excess and replenishment recommendations for more accurate stocking by part location pair.

"Akibia is the rightful leader in the IT services industry and their ability to identify and capitalize on several 'what if' scenarios has enabled them to maximize their success through the benefits found by tapping the Servigistics solution," said Eric Hinkle, Servigistics CEO. "We are honored to be associated with an organization that places such a strong emphasis on customer relations, 24x7 technical support and the 100% success of the end user."

Servigistics manages the majority of the planning while the buyers and planners manage the exceptions, allowing Akibia to focus more closely on the strategic and core initiatives that ensure customer satisfaction.

About Servigistics

Servigistics is the preferred provider of global service parts management solutions that enable companies to transform their service networks and improve corporate performance by dramatically reducing costs, increasing profitability, and driving customer loyalty. Servigistics has a proven track record of delivering top and bottom line value to leading, global companies including Agfa, Avaya, Dell, EMC, Honeywell, IKON, Motorola, Storagetek, Subaru, Sun, Toshiba, UPS and others. Servigistics' clients are 100% referenceable. Servigistics is a privately-held company headquartered in Atlanta, with offices in London, Tokyo, and sales and service professionals around the world. Contact Servigistics at 888-942-8623 or 770-565-2340, via e-mail at info@servigistics.com or at www.servigistics.com.

About Akibia Infrastructure Management Services

Akibia Infrastructure Management Services provides enterprise-class IT solutions that enable leading companies worldwide to maintain and optimize their data center environments and security infrastructure. From Data Center Support and Managed Infrastructure Services, to Network and Security Solutions, Akibia partners with its customers to develop flexible, cost-effective solutions that enhance the availability and performance of their critical IT infrastructure. Headquartered in Massachusetts, Akibia Infrastructure Management Services is a division of Akibia, Inc., an IT services company, and has offices throughout the United States and Europe. For more information, please call (866) 4-AKIBIA (425-4242) or visit www.akibia.com.