Four Industry-Specific Solutions for Siebel CRM OnDemand Debut at Siebel User Week

SAN MATEO, Calif. & ARMONK, N.Y.--Sept. 29, 2004--

Siebel Systems and IBM to Demonstrate First Hosted CRM Solutions for Financial Services, High Tech, Life Sciences, and Automotive

Siebel Systems, Inc. , a leading provider of business applications software, with its business partner IBM, today announced that Siebel CRM OnDemand Industry Editions will debut at Siebel User Week 2004 on October 3 in Los Angeles. The companies will demonstrate the first hosted CRM solutions specifically designed to address core business processes for the financial services, high tech, life sciences, and automotive industries.

"With more than 11 years of experience and 2.6 million users, we have learned that CRM solutions deliver superior economic value when they are tailored for specific industries," said Bruce Cleveland, Senior Vice President and General Manager, OnDemand and SMB, Siebel Systems. "By addressing the specific requirements for four different industries at the user interface, data model, and process levels, companies of all sizes can leverage the power and sophistication of Siebel Systems' industry-specific CRM solutions through the simplicity of a hosted model. Siebel CRM OnDemand industry-specific solutions are built on the same multi-industry data model and business logic as the company's on premise solutions, which should assure companies large and small of their applicability and robustness."

"Addressing the industry-specific needs of our clients has always been a priority for IBM," said Rich Stomp, General Manager, Global IBM/Siebel Alliance, IBM. "Leveraging IBM's deep industry insight, we are collaborating with Siebel Systems in the development of the new industry versions of Siebel CRM OnDemand to provide clients with out-of-the-box industry functionality that will deliver a higher return on investment and can be implemented quickly, without requiring extensive customizations."

Siebel Systems will demonstrate the following four Siebel CRM OnDemand Industry Editions at Siebel User Week 2004:

-- Siebel CRM OnDemand Financial Services Edition: Wealth Management Solution -- This solution is designed for financial advisors who are interested in increasing their production and growing assets under management by enabling critical business processes such as referral management, household profiling, and portfolio management for individuals and households.

-- Siebel CRM OnDemand High Tech Edition -- This solution is designed to help high tech companies enhance collaboration with both direct sales and channel partners by providing critical capabilities for managing marketing funds with channel partners, standardizing sales processes through the application of sales methodologies, and enhancing direct sales efforts with advanced team selling functionality.

IntelliChem, Inc. (www.intellichem.com), headquartered in Bend, Oregon, is the leading provider of intelligent electronic lab notebooks (iELN) for drug discovery and development in the pharmaceutical industry. The organization provides intelligent ELN solutions to five of the top ten global pharmaceutical companies, including Pfizer and Bristol-Myers Squibb. "Siebel's ability to leverage its expertise and technology to rapidly deliver Siebel CRM OnDemand High Tech Edition further justifies our decision to select Siebel CRM OnDemand over competitive offerings," said Matt Wallach, Vice President of Marketing & Product Management, IntelliChem. "I have previewed this solution and believe it will deliver out-of-the-box functionality that will be relevant to our business as it helps us better manage growth. I look forward to migrating to this new product when it is released this fall."

-- Siebel CRM OnDemand Life Sciences Edition: Medical Solution -- This solution is designed to help medical equipment and device manufacturers maximize the value of their customer relationships and drive superior results by providing support for core medical-specific business processes such as the management of complex hospital and physician relationships and the tracking and management of medical education events.

-- Siebel CRM OnDemand Automotive Edition -- This solution will allow automotive manufacturers to extend enterprise-class CRM capabilities to their entire sales and service ecosystem by providing consolidated vehicle profiles to drive more effective and personalized service, enabling rapid deployment and operation of call centers, and enhancing multichannel selling across the extended enterprise.

All of these industry solutions will extend Siebel CRM OnDemand's powerful core CRM capabilities in sales, marketing, service, and analytics specific to the needs of each industry. Detailed presentations and preview demonstrations for each of these industry solutions will be available throughout Siebel User Week 2004. All four industry editions will be available in the fourth quarter of 2004 at a price of $100 per user per month in North America. Pricing outside of North America may vary.

About Siebel CRM OnDemand

Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.

About IBM

IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. Drawing on resources from across IBM and key business partners, IBM offers a wide range of services, solutions and technologies that enable customers, large and small, to take full advantage of the new era of e-business. For more information about IBM, visit http://www.ibm.com.

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries.

For more information on Siebel Systems solutions and services, please visit our Web site: CRM - http://www.siebel.com/crm; OnDemand Solutions - http://www.crmondemand.com; Industry CRM - http://www.siebel.com/industry-crm; Call Center & Service - http://www.siebel.com/call-center; Sales Force Automation - http://www.siebel.com/sales-force-automation; Marketing Automation - http://www.siebel.com/marketing-automation; Business Intelligence - http://www.siebel.com/business-intelligence; Integration Solutions - http://www.siebel.com/integration-solutions; CRM Services - http://www.siebel.com/crm-services.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risks and uncertainties. The success of the agreements and products described above and the future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with new versions and new products, the availability of Siebel Systems' products and services, implementation of products and services, existence of errors or defects in products, rapid technological change, dependence on the Internet, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.