Explorer Insurance Company Confirms Long Term Agreement with ProcessClaims

MANHATTAN BEACH, Calif.--Sept. 16, 2004--Explorer Insurance Company, a member company of the ICW Group, has renewed their agreement with ProcessClaims for an additional 3 years. Explorer Insurance utilizes the ProcessClaims business process management platform to streamline the resolution of material damage claims throughout its claims organization and trading partners.

"Explorer Insurance is investing in technology solutions to provide maximum customer service and at the same time create internal operating efficiencies," explains Sheryl Hadlen, Vice President of Claims at Explorer Insurance. "The ProcessClaims solution allows us to automatically apply our unique business rules in handling material damage claims."

"We are delighted to have Explorer for another 3 years," said Paul Farber, CEO of ProcessClaims. "Explorer has always been a forward thinking proactive client leveraging the best of technology and management."

Explorer recently implemented a unique configuration that routes claims based on Explorer's business rules to the most qualified person to handle the next phase of the claim resolution process. "Our goal is greater efficiencies by leveraging best in class systems combined with sound business process," adds Hadlen.

About Explorer Insurance Company

Explorer Insurance Company, a member company of the ICW Group, specializes in writing personal and commercial automobile lines. Headquartered in Santa Clarita, CA, Explorer currently writes auto programs in California, Utah, and Florida.

About ProcessClaims

ProcessClaims is the premier provider of software connectivity and business process solutions designed to boost productivity, enhance customer service and deliver significant return on existing IT investments. The ProcessClaims solutions enhance and extend an insurance organization's existing infrastructure by automating communication and information flow between employees, partners and their extended community. Companies can rapidly and cost-effectively build and implement automated rules-based business processes that deliver return on investment within weeks of deployment. For more information on ProcessClaims, contact 310-937-4040, ext. 1037, or send an email to Westley.Koenen@ProcessClaims.com.

EDITOR'S NOTE: Be sure to visit our website at www.processclaims.com