Caliber Collision Centers Appoints Insurance Industry Veteran Tresa Parker as Director of Client Services, Texas Operations

IRVINE, Calif.--Aug. 9, 2004--Caliber Collision Centers, an Irvine-based operator of high-quality collision repair facilities in California and Texas, has named Tresa Parker as its Director of Client Services for Texas Operations, a new position designed to help strengthen new and existing relationships with insurance clients and customers in Caliber's Texas markets.

Parker is a 19-year veteran of State Farm Insurance, where she most recently served as Strategist for State Farm's "Service First" program, a preferred provider network for approved auto collision repair facilities. In that position, she was responsible for analyzing Service First usage trends as well as auditing workflow and developing training programs dedicated to enhancing Service First usage by agents, claims and field staff. Prior to that, Parker held various positions at State Farm Insurance including: Service First Supervisor, Claim Support Service Supervisor, Vehicle Inspector, Senior Claim Representative and Estimatic Supervisor.

"Tresa brings an incredible amount of insurance physical damage experience which will complement our exceptional Texas Management team and enable us to continue to exceed client expectations by finding innovative solutions and services to offer our consumers and the Insurance community," said Vince Claudio, Caliber's Vice President of Client Services. "I am thrilled to have Tresa as part of Caliber's Client Services Team and I am looking forward to the tremendous contributions she will bring to the organization."

As Director of Client Services for Texas Operations, Parker will assume responsibility for executing Caliber's Client Services strategy in Texas, including all of Caliber's service commitments to consumers, insurance clients, dealers and fleets. In this new position, she will also manage Caliber's team of marketing representatives in Texas who will focus on enhancing Caliber's current insurance client relationships as well as developing new customer and client relations and communications.

Founded in 1991, with headquarters in Irvine, Caliber Collision Centers operates high-quality collision repair facilities in California and Texas. Caliber currently owns and operates 68 facilities and today has plans to continue acquiring, developing and integrating high-volume collision repair centers while providing innovative collision repair solutions and automobile physical damage claims support.

Photo Available: Please e-mail request to: shannon.lynard@calibercollision.com