Frost & Sullivan to Host Excellence in Customer Value Enhancement Awards Banquet

PALO ALTO, Calif.--June 28, 2004--Frost & Sullivan will host its 2004 Excellence in Customer Value Enhancement Awards Banquet on July 14th at 5:45pm (PST) at the Boston Marriott Long Wharf in Boston, Mass.

The networking sessions and banquet ceremonies will commence with a Mover & Shaker Live! Interview, where Frost & Sullivan will interview a leading company about the current state of customer service and relations at 2:45pm. The Excellence in Customer Value Enhancement CEO Roundtable Discussion will begin at 3:15pm. This executive panel of customer service leaders will discuss challenges and effective business strategies for improving customer care.

The honorees will convene for a networking reception at 4:45 and then move to the Grand Ballroom at 6:00pm for the Awards dinner and presentations.

At the banquet, Frost & Sullivan will honor companies and individuals for innovative developments in customer value enhancement. Frost & Sullivan presents the Customer Value Enhancement Award to the company within a given market that has best demonstrated the ability to expand its customer base and maintain its existing install base, with more innovative value creation and enhancement strategies than competing vendors.

Industries and markets for which companies are being recognized include the following:

Information Technologies:
Conferencing & Collaboration
Digital Asset Management
Digital Media Application Services
Mobile Audio Systems
Point-of-Sale
Telecommunications
Web Hosting
Workgroup Digital Asset Management Systems

Industrial Technologies:
Automotive Aftermarket
Biometrics
Building Technologies & Automation
Energy
Food, Beverage, & Nutrition
Geotechnologies
Motors, Drivers, & Power Transmission
Power Quality
Printed Circuit Boards
Process Control
Security Integration
Sensors
SMT Equipment & Electronic Components
Test & Measurement

Healthcare:
Healthcare Information Technology
Pharmaceuticals

Complimentary seating is available to media. Seating is limited. Please RSVP or send any requests for information to Jamie Frizzell at 210-247-2496, jfrizzell@frost.com.

About Frost & Sullivan

Founded in 1961, Frost & Sullivan is recognized as a global leader in growth consulting. Frost & Sullivan Awards are presented to companies that demonstrate excellence in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine award recipients in a vast variety of market industries and landscapes. For further information, visit www.frost.com.