OnStation Selected as the Preferred Customer Relationship Management Solution Provider for Auto Value and Bumper to Bumper

New Agreement to Help Auto Value and Bumper to Bumper Increase Customer Sales and Retention for Its 2,000-plus Certified Service Centers Across North America by Recommending Deployment of OnStation ShopConnect

SAN MATEO, Calif. and SAN ANTONIO, June 21 -- OnStation Corporation, the leader in online customer retention and satisfaction solutions that increase sales for enterprises and service centers in the automotive services industry, and the Alliance (Aftermarket Auto Parts Alliance), today announced that they have entered into an agreement that recommends OnStation ShopConnect as the preferred online customer relationship management (CRM) solution for the Alliance's certified service centers.

Alliance is recommending that its 2,000-plus service centers across North America use OnStation ShopConnect, the industry standard for automotive CRM solutions, to alert customers about preventative maintenance, improve customer service levels, and increase sales and revenues. Additionally, Alliance's Warehouse Distributors can make OnStation ShopConnect available to its parts and service customers.

OnStation ShopConnect sends service reminders, targeted promotions and "Thank You" notes to a service center's customers via e-mail or postcards. Customers can even schedule appointments and reply to timely customer service surveys online. Because OnStation ShopConnect works with a service center's existing shop management system, all communication with customers becomes automated. Service centers realize increased sales, customer satisfaction and customer retention without any additional effort.

"We reviewed a number of CRM solutions before selecting OnStation as our preferred vendor," said John Wick, vice president of sales and training for Alliance. "OnStation ShopConnect is clearly superior to other CRM solutions, with robust features and easy-to-use functionality that will have an immediate impact on our service centers' customer satisfaction, sales and revenues."

"The selection of OnStation by Alliance further underscores the quality and value of our market leading customer retention and satisfaction solutions," said Phillip Whalen, CEO of OnStation. "We look forward to delivering Alliance's Auto Value and Bumper to Bumper certified service centers the same increased sales and customer loyalty results that we currently offer to more than 1,000 service centers using OnStation ShopConnect."

"OnStation ShopConnect has proven to be invaluable to my service center," said Bob Dupre, owner of C.A.R.S. of American in Glenview, IL. "I have enjoyed a noticeable increase in business and there has been no additional effort on the part of the service center."

About OnStation Corporation

OnStation, the leader in online customer retention and satisfaction solutions that increase sales for the automotive services industry, is redefining the way companies in the $132 billion market manage their customers. OnStation's online CRM solutions enable enterprises to improve profitability by stimulating increased customer visits, spending, loyalty and satisfaction.

About the Alliance

Aftermarket Auto Parts Alliance is one of the largest auto parts distribution and marketing organizations in the world. With store and service center locations throughout North America and Europe, Auto Value and Bumper to Bumper are a source for quality parts and service for over 4,000 parts stores and 2,000 certified service centers. Aftermarket Auto Parts Alliance prides itself on responding to the individual automotive needs of each customer and providing proven, quality service. For more information visit www.800autotalk.com.