OnStation Unveils Automated Customer Retention and Satisfaction Solution for the Automotive Services Industry

New OnStation AutoCards(TM) Feature Expands OnStation's Industry-leading Online Solution With Easy-to-Use Postcard Mailing Capability

SAN MATEO, Calif., June 8 -- OnStation Corporation, the pioneer in customer retention and satisfaction solutions for the automotive services industry, today introduced AutoCards, a significant new enhancement to OnStation ShopConnect(TM), its industry-leading Customer Relationship Management (CRM) service. The integration of the AutoCards postcard-based functionality with OnStation ShopConnect's Internet-based service makes it the first truly comprehensive and automated CRM solution available to the automotive services industry.

OnStation ShopConnect enables enterprises and shop owners to strengthen and expand relationships with customers by sending out e-mail service reminders, targeted promotions and 'Thank You' notes with online customer satisfaction surveys. OnStation ShopConnect requires no extra work by the user, as it automatically communicates with customers, makes and confirms appointments, and gauges critical satisfaction levels.

The newly unveiled AutoCards feature extends the unique sales-building capabilities of OnStation ShopConnect to customers who either don't have e-mail, or choose not to use it. Seamlessly integrated into the OnStation ShopConnect online service, AutoCards sends out fully personalized and customized postcards via regular mail to remind customers of preventative auto maintenance schedules, and communicate promotional offers. A fully automated service, AutoCards enables users to simply point and click, while OnStation handles the sorting, printing and mailing of the postcards.

"With AutoCards, OnStation is further extending its industry leadership position to offer the only truly comprehensive and fully automated solution that enables auto service centers to communicate with their customers in the method they prefer, online or offline," said Phillip Whalen, President and CEO of OnStation Corporation. "This is a great example of how OnStation's business-building solutions offer our valued customers the convenience, performance and cost-effectiveness they demand and deserve to succeed in a highly competitive environment."

Brad Petersen, owner of Petersen Automotive in Escondido, CA, said: "We (automotive shops) do not want to lose touch with our customers and we have to stay on top of their automotive service needs. It is paramount to the success of our business that we maintain excellent customer service. We found exactly what we needed in OnStation: a seamless integration with our shop management program to ensure our loyal customers are kept in touch and sent timely, professional service reminders."

"Other on-demand computing solutions require constant data input and updating," said Whalen. "OnStation ShopConnect automatically populates the database and generates results without having to do any additional work. It's a huge benefit for shop owners."

OnStation has partnerships with leading automotive industry organizations, including AAA and NAPA Auto Parts. These organizations offer the OnStation service to their members and customers.

About OnStation Corporation

OnStation is the pioneer in online customer retention and satisfaction solutions for the automotive services industry. With the industry's only comprehensive and fully automated service, OnStation's Internet-based solutions enable shops to expand and enhance their interactions with customers, using both online and offline channels. The result is increased customer visits and stronger loyalty and satisfaction, which leads to higher sales and profitability for automotive shops and enterprises. For more information about OnStation call 650-292-0200 or visit www.onstation.com.