Reynolds and Reynolds Named Best Customer Service Organization

The American Business Awards(SM) recognizes Reynolds for superior customer service.

DAYTON, Ohio, May 13 -- The Reynolds and Reynolds Company , the leading provider of integrated technology solutions and services for automotive retailers, today announced it received top honors in the second annual American Business Awards program.

At a ceremony in New York on May 10, Reynolds was selected as one of two winners in the Best Customer Service Organization category from among 20 finalists that included Office Depot, Marriott Vacation Clubs International and Humana, Inc.

"Customer service at Reynolds is a number one priority. If our automotive retailers are having issues, they cannot run their business effectively. Reynolds prides itself on providing fast, high quality service from both our Technical Assistance Center and field engineering and support teams," said Mike Berry, senior vice president, Reynolds Services Group. "The American Business Awards recognition is a testament to our hard work and dedication. We're pleased to have been selected as a winner from among such a worthy and notable group of nominees."

Reynolds was recognized for the effectiveness of its Technical Assistance Centers (TAC) and field engineering and support teams. In the TAC call centers, Reynolds service professionals respond to two million customer calls annually and support 11,000 in-house servers, 531,000 peripherals and 227,000 software applications. The centers rate high in all categories for customer satisfaction, including a 97 percent overall satisfaction level and an 84 percent first-call problem resolution rating. Reynolds' support centers are located in Dayton, Ohio; Irvine, California; Mississauga, Ontario; Atlanta, GA; and Montreal, Quebec Canada.

Reynolds' field engineering teams are responsible for providing hardware installation and repair of computer equipment at automobile dealerships across the U.S. and Canada. Reynolds also has a team of consultants and trainers that work onsite at dealerships and provide service from the company's Distance Learning Center in Sparks, MD.

A total of 101 awards - nicknamed the Stevies(TM) from the Greek word for "crowned" - were presented in more than 80 categories. An estimated 800 nominations from companies of all sizes and in virtually every industry were submitted for consideration.

Members of the Awards' Board of distinguished judges and advisors and their staffs selected Stevie winners from among the finalists. The board included Rich Karlgaard, publisher of Forbes, marketing experts Don Peppers and Martha Rogers, best-selling author and business guru Tom Peters, Anthony Robbins, chairman & CEO of The Anthony Robbins Companies, Drew Schutte, publisher of Wired Magazine, and Donald Trump, chairman, president and CEO of The Trump Organization.

About Reynolds and Reynolds

Reynolds and Reynolds ( www.reyrey.com ) is the leading provider of integrated solutions that help automotive retailers manage change and improve their profitability. Serving the automotive retailing industry since 1927, Reynolds enables OEMs and retailers to work together to build the lifetime value of their customers.

The company's award-winning product, service and training solutions include a full range of retail and enterprise management systems, Web and Customer Relationship Management solutions, learning and consulting services, documents, data management and integration, networking and support and leasing services. Reynolds serves more than 20,000 customers. They comprise nearly 90 percent of the automotive retailers and virtually all OEMs doing business in North America. The Reynolds International Division serves automotive retailers and OEMs through Incadea GmbH and its partner network as well as a worldwide consulting practice.