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Reynolds and Reynolds Reports Second Quarter Results

Live Webcast at 11:00 a.m. ET. Conference call and replay available at reyrey.com

DAYTON, Ohio, April 21 -- The Reynolds and Reynolds Company today reported net income of $26 million or 38 cents per share for the second fiscal quarter, ahead of consensus analyst estimates. Second quarter revenues of $249 million were about 2 percent lower than last year and below consensus estimates.

The company's largest segment, Software Solutions, increased revenues 1 percent over last year. Solid increases in the sales of the Reynolds Generations Series(R) Suite, Contact Management and Reynolds Web Solutions during the quarter were largely offset by a decline in commodity PC revenues. In the three smaller segments, revenues declined a combined 6 percent versus a year ago with Documents revenues slightly higher, Services revenues 8 percent lower, and Financial Services revenues down 11 percent.

"We're encouraged by the headway we're making with the Reynolds Generations Series Suite and our customer relationship management solutions. In fact, in March we received more orders for Reynolds Generations Series Suite than in any previous month," Lloyd "Buzz" Waterhouse, CEO, chairman and president said. "Additionally, the introduction of ERA XT has helped to create a very appealing bridge strategy for our customers who are not yet ready to move from the ERA(R) system to the Reynolds Generations Series Suite. And, with our launch a few days ago of Reynolds Applications On Demand(TM), we've created a powerful collaborative networked computing environment for our automotive retailing customers to provide them with choices in the way they want to access and use software applications to run their business.

"We continue to define, invest in and deliver solutions that deliver value for our customers. The Generations Series Suite is a retail management system with embedded customer relationship management capabilities that leapfrogs traditional dealer management systems. Our integrated CRM solutions are the most comprehensive in the industry. Our training and consulting offerings are becoming very robust. And, Reynolds Applications On Demand(TM), announced just two days ago, provides a next-generation architecture that provides automotive retailers simplified business operations, unprecedented business continuity, and robust control and protection.

"During the quarter, UnitedAuto Group (UAG), the second largest automotive retailer in the United States, and Reynolds announced an exclusive partnership whereby UAG will consolidate its dealer management system on the Reynolds platform at its U.S. franchises. We're excited about this opportunity and proud to be able to say that we continue to grow our relationship with UAG."

Dale Medford, executive vice president and CFO, said, "As we reported after the first fiscal quarter, fiscal 2004 revenue growth will be modest -- in the 2 percent to 4 percent range. While we expect to see revenues increase during the second half of the year with continued solid earnings and cash flow, we now expect revenues to be in the lower end of that range for the full fiscal year.

"Cash flow was very strong in the quarter enabling the company to repurchase 2.1 million shares for $58.0 million, at an average price of $27.53. Year to date, the company has repurchased 3.4 million for $94.0 million, at an average price of $27.72 per share. Approximately 4.8 million shares remain authorized for repurchase.

"We're convinced that we have the right strategy for growth. We look forward to the future and expect stronger revenue growth in fiscal 2005."

  During the quarter, Reynolds:

   - Was selected by UnitedAuto Group to consolidate its U.S. franchises
     onto the Reynolds platform.
   - Introduced WebMakerX(R) Release 4.0, a powerful Web site management
     platform combining the best features of Reynolds Automark(R) and Third
     Coast Media's platforms.  Reynolds acquired Third Coast Media in
     October 2003.
   - Along with technology partner IT Soluciones, announced an agreement
     with BMW Mexico to provide Reynolds' international dealer management
     solution, Incadea, to BMW automotive retailers in Mexico.
   - Introduced ERA XT, a more robust, flexible version of the company's
     market-leading ERA(R) dealer management system.  ERA XT with Advanced
     Reporting provides browser-based functionality and real-time views into
     key business metrics, allowing authorized users instant access to key
     management reports with deep drill-down capabilities and
     point-and-click access to detailed information.
   - Announced its shareholders had approved a broad-based restricted stock
     program for all full-time and benefits-eligible part-time employees,
     and an executive restricted stock incentive program for executive and
     director-level positions tied significantly to the company's growth
     goals.  The programs replaced existing stock option programs.
   - Was named to Training magazine's list of Top 100 Training
     Organizations.  Recognized for outstanding commitment to employee
     development, Reynolds placed 32nd among a group of prestigious
     companies.

  For the fiscal year, the company currently expects:

   - Full fiscal year revenue growth to be slightly ahead of last year, in
     the 2 percent to 4 percent range.
   - Full fiscal year EPS to be $1.60 to $1.66.
   - Third quarter earnings per share (EPS) to be about 39 cents.
   - Return on equity of about 20 percent.
   - Operating margins to be between 17 percent and 18 percent.
   - Capital expenditures of approximately $40 million net of building sale
     proceeds.
   - Depreciation and amortization expense of approximately $45 million.
   - Research and development expenses to be approximately $90 million.
   - Estimated tax rate of 39 percent to 40 percent excluding the 3 cent per
     share benefit in the first quarter.
   - To continue its share repurchase plan throughout the year.
   - Fully diluted shares used to calculate EPS to be approximately 68
     million shares.

Reynolds and Reynolds ( www.reyrey.com ) is the leading provider of integrated solutions that help automotive retailers manage change and improve their profitability. Serving the automotive retailing industry since 1927, Reynolds enables OEMs and retailers to work together to build the lifetime value of their customers. The company's award-winning product, service and training solutions include a full range of retail and enterprise management systems, Web and Customer Relationship Management solutions, learning and consulting services, documents, data management and integration, networking and support and leasing services. Reynolds serves more than 20,000 customers. They comprise nearly 90 percent of the automotive retailers and virtually all OEMs doing business in North America. The Reynolds International Division serves automotive retailers and OEMs through Incadea GmbH and its partner network as well as a worldwide consulting practice.

Certain statements in this news release constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The forward-looking statements are based on current expectations, estimates, forecasts and projections of future company or industry performance based on management's judgment, beliefs, current trends and market conditions. Forward-looking statements made or to be made by or on behalf of the company may be identified by the use of words such as "expects," "anticipates," "intends," "plans," "believes," "seeks," "estimates" and similar expressions. Forward-looking statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Actual outcomes and results may differ materially from what is expressed, forecasted or implied in the forward-looking statements. See also the discussion of factors that may affect future results contained in the company's Current Report on Form 8-K filed with the SEC on August 11, 2000, which we incorporate herein by reference. The company undertakes no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise.

                    The Reynolds and Reynolds Company
                        Segment Report (Unaudited)
                   (In thousands except per share data)

                          Second Quarter              Six Months
  For The Periods
   Ended March 31        2004     2003(1) Change    2004    2003(1)   Change

  Consolidated
  Net Sales and
   Revenues            $249,492  $255,099  -2%    $497,895  $501,747    -1%
  Gross Profit         $140,957  $140,700   0%    $279,544  $278,554     0%
    Gross Margin          56.5%     55.2%            56.1%     55.5%
  Operating Income      $42,724   $42,781   0%     $78,683   $84,638    -7%
    Operating Margin      17.1%     16.8%            15.8%     16.9%
  Income Before
   Income Taxes         $43,101   $44,353  -3%     $79,325   $86,556    -8%
  Provision for
   Income Taxes         $16,744   $17,363          $29,146   $33,993
  Net Income            $26,357   $26,990  -2%     $50,179   $52,563    -5%

  Earnings Per Common
   Share (Diluted)
   Net Income             $0.38     $0.39  -3%       $0.73     $0.75    -3%

  Average Shares
   Outstanding           68,642    69,923           69,045    70,448

  Software Solutions
  Net Sales and
   Revenues            $135,963  $135,282   1%    $278,469  $271,601     3%
  Gross Profit          $93,960   $88,865   6%    $191,455  $181,591     5%
    Gross Margin          69.1%     65.7%            68.8%     66.9%
  Operating Income      $35,572   $31,830  12%     $74,441   $67,460    10%
    Operating Margin      26.2%     23.5%            26.7%     24.8%

  Services
  Net Sales and
   Revenues             $60,920   $66,223  -8%    $118,729  $126,284    -6%
  Gross Profit          $17,132   $20,743 -17%     $31,861   $36,072   -12%
    Gross Margin          28.1%     31.3%            26.8%     28.6%
  Operating Loss        ($5,202)  ($1,230)        ($16,263)  ($7,741)
    Operating Margin      -8.5%     -1.9%           -13.7%     -6.1%

  Documents
  Net Sales and
   Revenues             $44,258   $44,179   0%     $83,946   $84,807    -1%
  Gross Profit          $23,377   $23,938  -2%     $43,257   $46,631    -7%
    Gross Margin          52.8%     54.2%            51.5%     55.0%
  Operating Income       $7,400    $7,057   5%     $10,666   $13,936   -23%
    Operating Margin      16.7%     16.0%            12.7%     16.4%

  Financial Services
  Net Sales and
   Revenues              $8,351    $9,415 -11%     $16,751   $19,055   -12%
  Gross Profit           $6,488    $7,154  -9%     $12,971   $14,260    -9%
    Gross Margin          77.7%     76.0%            77.4%     74.8%
  Operating Income       $4,954    $5,124  -3%      $9,839   $10,983   -10%
    Operating Margin      59.3%     54.4%            58.7%     57.6%

  (1) Fiscal year 2003 results were restated to reclassify amounts between
      segments for consistency with the current organizational structure and
      to reflect the adoption of SFAS No. 123, "Accounting for Stock-Based
      Compensation."  Using the Retroactive Restatement Method described in
      SFAS No. 148, "Accounting for Stock-Based Compensation-Transition and
      Disclosure," the company recorded fiscal year 2003 stock-based
      compensation expense of $3,904 ($2,675 after-tax or $.04 per diluted
      share) in the first quarter, $3,740 ($2,536 after-tax or $.04 per
      diluted share) in the second quarter, $3,591 ($2,045 after-tax or $.03
      per diluted share) in the third quarter and $3,206 ($1,961 after-tax
      or $.03 per diluted share) in the fourth quarter.