ADP Dealer Services Wins 2004 SupportSoft Award: 'Best Support Automation ROI'

HOFFMAN ESTATES, Ill., Jan. 29, 2004 -- The Dealer Services Group of Automatic Data Processing, Inc. earned a "Best Support Automation ROI" award from SupportSoft for the company's World Class Service delivery and Customer Support tools.

Each year SupportSoft presents this award to the one company, from a customer list of 200, that has best demonstrated the innovative use of support automation software combined with a demonstrable return-on-investment. Previous winners include Cisco Systems.

SupportSoft is a leading provider of service and support automation software for corporate enterprises and broadband service providers worldwide.

"ADP was selected as this year's winner based on proven payback from their utilization of customer relationship management solutions. Their innovations in this area have helped ADP provide their clients with World Class Service, as demonstrated through significantly reduced call times, increased efficiencies, net margin contributions and high customer satisfaction ratings," said Chris Grejtak, chief marketing officer of SupportSoft. "ADP was able to clearly demonstrate their client service results across a range of metrics that included reduced call times, self-service interactions, first call resolution rates and increased customer satisfaction scores."

Bill Heffern, vice president of Client Service at ADP Dealer Services, said, "We are honored to receive this award from SupportSoft. We believe our role in the dealership is to help our clients drive efficiency and profitability through ADP's products and services. It is imperative that we provide prompt and knowledgeable service as well as ensure that our customers maximize their investment by fully utilizing ADP's products. This award is significant to us because it demonstrates ADP's achievement toward our World Class Service Initiatives."

About ADP Dealer Services

ADP Dealer Services provides integrated computing solutions to more than 16,000 automotive and truck dealers throughout the United States, Canada and Europe. ADP Dealer Services is the third largest business unit of Automotive Data Processing, Inc. . With $7 billion in revenues and more than 500,000 clients, ADP is one of the largest independent computing services firms in the world. More information on ADP Dealer Services is available on the Internet at http://www.dealersuite.com/ .