TechTeam Global Announces Partnership with RouteOne to Provide Premium Call Center Support for U.S. Automobile Dealerships' Credit Applications Processing

SOUTHFIELD, Mich., Dec. 9, 2003 -- TechTeam Global, Inc., , a global provider of information technology and business process outsourcing support services, today announced that it has reached an agreement with RouteOne L.L.C. to provide technical support and enrollment services through TechTeam's Southfield call center. The services provided by TechTeam Global are in direct response to the recent launch of the new Credit Application Management System (CAMS) developed by RouteOne.

RouteOne is a web-based system that enables automobile dealers to send credit application information to, and receive credit decisions from, multiple finance sources, including captives, banks, and other financial institutions. CAMS simplifies the credit application process for dealers and their customers across the automotive industry.

The partnership with TechTeam provides RouteOne and its end users with immediate systematic support and analytical services. "Premier support for our dealerships is not an expectation, it is a mandate," said Mike Jurecki, CEO of RouteOne. "We are pleased to announce our partnership with TechTeam, an automotive support industry leader."

RouteOne has established high quality standards in the industry in order to provide support levels that exceed dealership expectations. Through a partnership with TechTeam, support services are provided to RouteOne users in automobile dealerships. "We are qualified to provide automobile dealership support for the new CAMS tool, as TechTeam currently supports dealerships' technical requirements throughout the world," said William F. Coyro, Jr., President and CEO of TechTeam Global.

RouteOne L.L.C. was established in April 2002 and is a joint venture formed by DaimlerChrysler Services, Ford Motor Credit Company, General Motors Acceptance Corporation, and Toyota Financial Services to deliver vastly improved efficiencies in the credit application process for automobile dealers, their customers, and participating finance institutions. The joint venture has developed a web-based system that enables dealers and all the financial sources, including banks and other financial institutions, to manage the credit application and consumer financing process online. More information is available at www.routeone.com .

TechTeam Global, Inc. is a global provider of information technology and business process outsourcing services. The Company's ability to integrate computer services into a flexible, total single point of contact solution is a key element of its success. Partnerships with some of the world's "best-in- class" corporations provide TechTeam with unparalleled experience and expertise in providing the following IT support solutions: help desk/call center services, technical staffing, professional services/systems integration, and training programs. For information about TechTeam Global, Inc. and its outstanding services call 1-800-522-4451.