LYNX Services Initiates ClaimLaunch: Electronic Claim Application for Auto Glass Retailers

PITTSBURGH--Dec. 5, 2003--LYNX Services(R), L.L.C., the industry leader in automotive glass insurance claims management, today announced it is launching an advanced electronic claim reporting application for auto glass service providers to initiate and report claims via the Internet and through their business management software systems. ClaimLaunch(TM) will be rolled out nationally beginning with Allstate Insurance Company.

The ClaimLaunch application will enable glass shops to submit auto glass claims directly to LYNX Services via the company Web site, www.lynxservices.com, without additional telephone calls to report the claim. ClaimLaunch is also accessible through auto glass shops' GLAXIS(TM)-enabled point-of-sale software.

ClaimLaunch, part of LYNX Services' extensive auto claim service offerings, benefits the insurance industry by further streamlining the claims process. LYNX Services piloted the ClaimLaunch application with selected retailers, and used the glass retailers' feedback to build and improve the final product.

Interstate Glass, Inc., owner of four full-service glass shops in eastern North Carolina, has been part of the pilot program for ClaimLaunch. "With ClaimLaunch, coverage is quickly verified through the online claim process, and we schedule the appointment with the customer," said Richard A. Daughtry, vice president of Interstate Glass. "ClaimLaunch greatly improves our ability to service our customers."

"This new functionality supports our fundamental strategy to offer a broad range of insurance services that honors consumer choice, while focusing on streamlining claims processing and information management," said David Arno, president, LYNX Services.

With more than 3 million claims handled annually, LYNX Services is the industry leader in providing market integrated, end-to-end claim management services to the property and casualty insurance sector. LYNX Services operates two Customer Contact Centers on an around-the-clock basis and handles more than 5 million calls per year. The company also specializes in providing consulting services for the re-engineering of claims processes using Six Sigma and Lean Manufacturing Principles.