Dollar Thrifty Automotive Group Appoints Vice President - Customer Advocate
New Position Elevates Company's Commitment to Customers
TULSA, Okla., Dec. 2 -- Dollar Thrifty Automotive Group, Inc. today named Janet Worley to the newly created position of Vice President - Customer Advocate. In this role, Worley will be responsible for designing and implementing the company's customer service initiatives and for directing the strategic planning and operation of customer service functions. Worley will lead the drive to ensure the company's business units are appropriately aligned with the objectives of the customer service initiatives. She reports to Don Himelfarb, Chief Administrative Officer.
"DTG has established a solid reputation as the value leader in our industry," Himelfarb said. "Strategically, it is essential that we bring the same type of focus to customer service that we have historically provided to the cost side of our business. Understanding and responding to our customers' needs, as well as communicating the value of our services, is embedded in our corporate culture. We are now making the necessary formal commitments to solidify DTG as a truly great company by augmenting our value position with exceptional customer service.
"Janet is an experienced leader who demonstrates a keen understanding of DTG's strategies, and she has the ability to develop effective customer initiatives that will benefit the consumer," Himelfarb continued. "Janet will champion the needs of DTG customers and provide them avenues that enhance their car rental experience."
"The relationships we have with our customers have always been a priority for DTG," Worley said. "We plan on taking this to the next level by implementing innovative approaches to customer care and developing lasting customer relationships. I'm excited about this opportunity to champion the needs of the company's most important audience -- our customers."
Worley joined the company in 1991 as manager of financial planning for Dollar Rent A Car Systems. During her tenure, she has served in a variety of positions, including director of quality assurance. She was promoted to staff vice president of reservations in January 2000 and has been responsible for worldwide telephone sales.
Prior to joining the company, Worley worked for Ernest & Young, LLP for seven years in Tulsa and Phoenix as an audit manager. She is a graduate of Oklahoma State University with a B.A. in accounting, and she is a certified public accountant.
Dollar Thrifty Automotive Group, Inc., a Fortune 1000 Company, is headquartered in Tulsa, Oklahoma, and has approximately 6,000 worldwide employees. Focused on being the low-cost provider in the car rental industry, the company's brands, Dollar Rent A Car and Thrifty Car Rental, serve value- conscious leisure travelers in more than 70 countries. With operations at most major airports, Dollar and Thrifty have approximately 800 corporate and franchised locations in the United States and Canada. Additional information can be found by visiting www.dtag.com .
Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20031202/DATU029http://www.newscom.com/cgi-bin/prnh/20020412/DTGLOGO
AP Archive: http://photoarchive.ap.org/
PRN Photo Desk, photodesk@prnewswire.com