PR: InstantService Announces Version 4.0 of Its Customer Communication Solution
FOR IMMEDIATE RELEASE InstantService Announces Version 4.0 of Its Customer Communication Solution Includes Agent Productivity Enhancements to Increase Online Sales and Improve Customer Support SEATTLE, November 12, 2003 -- InstantService, the premier provider of online customer communication solutions for sales and customer support, will unveil the latest version of its integrated chat, email management and self-help service over the weekend. InstantService 4.0 includes new features and improvements to optimize the efficiency of online customer management and agent performance to cut costs and increase sales conversions. "Our focus is to provide our clients the most user-friendly and cost-effective tool to maximize customer acquisition and retention rates," said Kevin Knoepp, InstantService CTO. "With InstantService 4.0, we're continuing to offer online businesses and call centers the most engaging, most immediate and most interactive means of communicating with their customers." "InstantService presents sales agents with new opportunities to engage leads, develop customer relationships and up-sell/cross-sell products," said Mike Lande, InstantService CEO. "Support agents utilize the interactivity and immediacy of our chat, email management and self-help tools to dramatically improve response times, first-time resolution rates and customer satisfaction scores. The new features available in InstantService 4.0 expand on these benefits and are based on direct feedback from our clients. We are excited to see them make use of the new improvements." The new release includes: -- Improved monitoring in the Agent Console allows administrators to oversee and view the details of all active Chat and Mail sessions -- New agent Mail Sent Tab in the Agent Console provides agents immediate access to their Mail sessions over the past 24 hours -- Optional categorization reminder at the conclusion of Chat and Mail sessions promotes proper classification of incidents -- Notes can now be added to Mail sessions and viewed at any time during the incident -- Improved Mail Routing directs incoming messages to Agents based on incident number, facilitating faster responses and resolutions -- Options to set Hours of Operation and Chat Queue Availability based on the day of the week -- New Customer Chat Client automatically fails-over to HTML technology from both the Java and ActiveX versions, ensuring functionality on all computers -- Additional Agent-based permissions providing only functionality that is needed -- New alert broadcasting allowing important messages to reach select Agents at once To learn more about InstantService 4.0, please visit the InstantService website. You may also chat with a sales representative now via the following URL: http://www.instantservice.com/chat About InstantService(TM) InstantService is a Seattle-based company that delivers hosted customer communications services to online businesses and call centers. InstantService provides integrated chat, email management, self-help FAQ, and a suite of industrial strength administrative reporting and queuing tools designed to dramatically lower customer support costs, increase sales, and raise customer satisfaction levels. Pricing for the service is not charged per seat, but is based on actual usage, promoting cost savings per individual customer contact and the flexibility to add more agents during seasonal peaks. Clients include REI, H&R Block, Motorola, Gateway, 3Com, McAfee, Sento, DiTech, Sony Online Entertainment, LendingTree, Ernst & Young, and Venus Swimwear. For more information on InstantService, please visit http://www.instantservice.com or call (206) 956-8000. PRESS CONTACT: Rusty Williams Public Relations 206-956-8000, ext. 7015 press@instantservice.com # # # Distributed by eReleases - http://www.ereleases.com To be removed or revise your subscription, forward this entire email (including headers) to: newsbureau@ereleases.com You are registered under this email address: submit@theautochannel.com