Automakers Meet Service Information Deadline

WASHINGTON, Nov. 5, 2003 -- In September 2002, the Alliance of Automobile Manufacturers (Alliance), the Association of International Automobile Manufacturers (AIAM), and the Automotive Service Association (ASA) announced that they had reached an understanding regarding independent repairer access to service information and diagnostic tools. Under the agreement, automakers committed to providing independent repair shops with the same service and training information related to vehicle repair as is available to franchised dealerships by August 31, 2003. The three associations are pleased to report that the terms of the agreement have been satisfied.

"Alliance member companies recognize how important this information is to independent repairers," said Josephine S. Cooper, Alliance President and CEO. "Access to this information will guarantee that independent repairers have the same repair capabilities as dealer operated repair facilities and will benefit consumers, repairers and manufacturers."

In accordance with the agreement, all manufacturers have launched service information websites that provide factory service information dating back to the 1996 model year. Factory diagnostic tools (the identical tools used by dealerships) are now available from every manufacturer and factory-training materials are available either online or via an 800 number. In addition, automakers are working with the Equipment and Tool Institute (ETI) to provide information so that third-party tool manufacturers can develop diagnostic tools that contain the same features as the factory diagnostic tools.

Tim MacCarthy, President and CEO of the Association of International Automobile Manufacturers, added that "manufacturers are to be congratulated for establishing a workable, on-going process where repair technicians can easily obtain the thousands of pages of new technical and repair information generated each year as cars and trucks are introduced in the marketplace." "Our next challenge is to ensure that independent technicians are both aware of this information and motivated to use it to provide the best possible service to our mutual customers."

ASA President Ron Pyle said the agreement is working "exceptionally well" and complete service information is available to independent repair professionals. Rather than pursuing legislation to coerce manufacturers to share technical information, Pyle said the amicable agreement puts information in the hands of repair professionals today.

"We know from the legislation arising out of the 1990 Clean Air Acts, which were finalized this year, that government regulations can take as long as 13 years to implement. The service information agreement was implemented in less than one year."

The Alliance of Automobile Manufacturers is a trade association of 10 car and light truck manufacturers who account for 90 percent of U.S. vehicle sales. Member companies include BMW Group, DaimlerChrysler, Ford Motor Company, General Motors, Mazda, Mitsubishi Motors, Nissan, Porsche, Toyota, and Volkswagen. For more information, visit the Alliance website at www.autoalliance.org.

The Automotive Service Association (ASA) is an international organization made up of approximately 12,000 member-businesses that work to deliver excellence in mechanical, collision and transmission service to consumers. For more information please visit http://www.asashop.org/

Members of the Association of International Automobile Manufacturers include Aston Martin Lagonda, Ferrari, Honda, Hyundai, Isuzu, Kia, Maserati, Mitsubishi, Nissan, Peugeot, Renault, Saab, Subaru, Suzuki and Toyota. For more information about AIAM and its members, visit http://www.aiam.org/.