Michael Berry Joins Reynolds and Reynolds as Senior Vice President, Services

DAYTON, Ohio, Nov. 5, 2003 -- Michael Berry has joined The Reynolds and Reynolds Company as senior vice president, Reynolds Services Group.

Berry joins the company from Comdata, a fast-growing division of Ceridian. As executive vice president, Customer Support and general manager for Stored Value Systems, Berry was instrumental in driving significant revenue growth and operational improvements, while building a highly successful management team. Prior to joining Comdata in 2001, Berry held a number of senior positions during eight years with Travelers Express Company, a leading provider of payment services.

"We're thrilled to have Mike on our team," Lloyd 'Buzz' Waterhouse, Reynolds CEO, said. "Mike is a high-energy leader with significant financial, corporate development and operational skills with proven success in leading services teams."

"I am very impressed with Reynolds and Reynolds, the leadership position they have achieved in the automotive retailing market, and their intense focus on customer satisfaction," Berry said. "Reynolds is well run, has an award- winning services organization and the industry's broadest portfolio of solutions. In addition to a North American market position most companies would die for, Reynolds also has significant opportunities in international and adjacent markets that are really exciting. I'm eager to lead Reynolds Services Group to significantly contribute to the company's growth and success in the coming months and years."

Reynolds Services Group includes over 1,700 people who generate approximately one-third of the company's $1 billion of revenues. The Group is comprised of:

   - Reynolds University which provides internal and customer training
     through remote, classroom and online training.
   - Reynolds Consulting Services with practices in 15 countries.
   - Reynolds Customer Services, which includes field engineering, Technical
     Assistance Centers, and the Service Logistics Center.
   - Campaign Management Services, a complete portfolio of strategic,
     dealership-branded, customer marketing programs.
   - Customer Relationship Management, which includes Customer Management
     and Finance & Insurance solutions, as well as Networkcar(TM), a
     Reynolds and Reynolds company, which is the leading provider of around-
     the-clock services for monitoring the performance, location and
     security of consumer and fleet vehicles using telematics technology.

Reynolds Services Group has been widely recognized. Last month, Reynolds earned its fifth consecutive Software Technical Assistance Recognition (STAR) award from the Service & Support Professionals Association. As a recipient of five STAR awards, Reynolds was presented with a prestigious Lifetime Achievement Award and welcomed into the STAR Awards Hall of Fame -- a distinction achieved by only a handful of companies around the world.

Earlier in the year, Reynolds achieved its second Team Excellence Award from the Help Desk Institute (HDI) in the last three years. Recognized as the gold medal of the customer support profession, the Team Excellence Award is presented to the team that sets and achieves the highest standards of customer support, thereby most enhancing the image of the help desk industry. HDI, with over 7,500 members worldwide, is the world's largest membership association for help desk and support center professionals.

Reynolds and Reynolds ( www.reyrey.com ) is the leading provider of integrated solutions that help automotive retailers manage change and improve their profitability. Serving the automotive retailing industry since 1927, Reynolds enables OEMs and retailers to work together to build the lifetime value of their customers. The company's award-winning product, service and training solutions include a full range of retail and enterprise management systems, Web and Customer Relationship Management solutions, learning and consulting services, documents, data management and integration, networking and support and leasing services. Reynolds serves more than 20,000 customers. They comprise nearly 90 percent of the automotive retailers and virtually all OEMs doing business in North America. The Reynolds International Division serves automotive retailers and OEMs through Incadea AG and its partner network as well as a worldwide consulting practice.