Mitchell Teams with QUALCOMM to Showcase Leading Enterprise Wireless Data Solution for Insurance Claims Industry
SAN DIEGO--Oct. 2, 20031, 2003--| Demonstration at CTIA Wireless IT & Entertainment 2003 Features Mitchell eClaim Manager Over 3G CDMA |
Mitchell International, Inc., a leading provider of information and workflow solutions to the automotive insurance claims industry, today announced that it is teaming with QUALCOMM Incorporated , pioneer and world leader of Code Division Multiple Access (CDMA) digital wireless technology, at CTIA Wireless I.T. & Entertainment 2003 in Las Vegas to demonstrate Mitchell eClaim Manager over a high-speed, third generation (3G) CDMA2000 1xEV-DO network. Mitchell eClaim Manager is a wireless workflow solution that streamlines the automotive collision claims process by enabling insurance carriers to access essential claim data anytime, anywhere. CDMA2000 1xEV-DO is a high-speed wireless wide area network (WAN) technology, commercially available today in the U.S. from Verizon Wireless and Monet Mobile Networks.
"The market for wireless data is happening today at an accelerated pace and enterprises are turning to their traditional IT infrastructure providers for solutions that can be rapidly implemented," said Jeff Ross, director of enterprise market development for QUALCOMM. "Mitchell is participating with us at CTIA because Mitchell is a standout vertical market leader with a unique and powerful mobile data solution that provides measurable business improvements for insurance carriers."
Mitchell customer Ohio Casualty Group (OCG) has deployed eClaim Manager nationwide to reap the benefits of increased adjuster productivity, faster response to customers, and reduced cycle times.
According to Kurt F. Krueger, VP, Claims Field Executive, Ohio Casualty Group, "The savings and competitive advantage we have experienced since deploying Mitchell's eClaims Manager have more than paid for the implementation. For example, using Mitchell solutions, we have successfully reduced claims cycle times by 50% and significantly increased the productivity of our field appraisers. In addition, these process improvements have given rise to incidental cost savings (i.e. from rental car, towing and storage) in excess of three million dollars."
By making wireless communications easily and seamlessly available to field appraisers, Mitchell's eClaim Manager eliminates trips to the office to manually connect to the corporate network. Remote workers complete more assignments and visit more customers while eClaim Manager constantly uploads completed estimates, documents, and images, and downloads new assignments in the background. eClaim Manager integrates seamlessly with related Mitchell applications, such as UltraMate(R), its industry-leading automated estimating solution. Together, Mitchell's solutions provide end-to-end visibility and management of the entire claims process - from First Notice of Loss to payment and customer satisfaction review.
"Mitchell's eClaim Manager has helped large insurance carriers such as Ohio Casualty Group to achieve better cost control, more productive staff, and improved policyholder satisfaction and retention - measurable ROI results that distinguish all Mitchell solutions," said Chad Taylor, Sr. Director of Product Management, Mitchell. "The application of wireless CDMA technology is a great example of our commitment to developing solutions that leverage advanced technology to make the claims process more efficient and productive."
About Mitchell International
Mitchell International is a leading provider of information and workflow solutions to the automotive insurance claims industry, serving carriers, collision repair facilities, and other commercial participants in the physical damage and auto-related medical claims processes. Mitchell facilitates millions of electronic transactions between more than 16,000 business partners each month to enhance their productivity, profitability, and customer satisfaction levels. For more information on Mitchell International, call Bill Horten at 858-530-8995, or visit our website at www.mitchell.com.