The Reynolds and Reynolds Company Saves Money and Wins Customers Using MeetingPlace Web Conferencing

Latitude's Collaborative Solution 'Drives' Sales For Automotive Solution Provider

SANTA CLARA, Calif., Oct. 7 -- The Reynolds and Reynolds Company , the leader in integrated information-management solutions for the automotive retail industry, has selected MeetingPlace(R) for its web and voice conferencing companywide. MeetingPlace is offered by Latitude Communications , a leading provider of fully integrated web and voice conferencing applications.

Reynolds and Reynolds provides integrated solutions and services that help automotive retailers grow, manage change, and improve profitability. Accustomed to traveling to customer sites for product demonstrations, the company's associates in its Customer Solutions Center (CSC), which provides demonstrations of its solutions to customers, were incurring significant travel costs and downtime.

"Now we can have a dealership spanning four states join in a demonstration," said Peggy Yingling, customer solutions partner for Reynolds and Reynolds. "They see the same presentation, hear each other's questions and leave with a consensus. We've also increased cross-selling. Before, buyers wouldn't take the time to visit Dayton, Ohio or even host an on-site demo to explore broader solutions. But they're willing to sit at their desks for an hour and that has resulted in sales. As we closed more deals and saved money in the process, we became hooked on MeetingPlace."

Yingling and other CSC associates make at least two presentations each day on Latitude's solution. As with on-site meetings, buyers can talk privately with colleagues in a "breakout room" and "pass notes" using a private chat feature. Also, associates can easily schedule demos from Outlook through MeetingPlace's seamless integration with an enterprise's existing communications infrastructure and applications. And because MeetingPlace is deployed behind the customer's firewall, Reynolds possesses optimal security and IT control.

"With over 76 years of serving automotive retailers, Reynolds and Reynolds has gained an unrivaled knowledge of the industry as well as the leading market share," said Rick McConnell, chief executive officer at Latitude. "Like Reynolds, Latitude is obsessed with customer satisfaction, so we are proud that this stalwart leader recognizes the benefits of MeetingPlace, including cost-savings, security and improved selling cycles."

About Latitude Communications

Latitude Communications is a leading provider of fully integrated web and voice conferencing applications that make remote meetings as natural and productive as face-to-face meetings. Its flagship solution, MeetingPlace, is used by over a third of the Fortune 50, including Agilent, Cap Gemini Ernst & Young and Lockheed Martin. Unlike other conferencing solutions, MeetingPlace is deployed directly on a company's private voice and data networks, regardless of whether the system is hosted or in-house. Through this "on-network" deployment and seamless integration with enterprise applications like Outlook, Notes and corporate directories, MeetingPlace provides enterprises with unparalleled cost savings, security and customer satisfaction. Visit www.latitude.com or call 800-999-7400.

NOTE: MeetingPlace is a registered trademark of Latitude Communications, Inc.