TeaLeaf Technology Takes Roadside Assistance to the Web for AAA

Leading Automobile Association Deploys TeaLeaf for Web Application Availability

SAN FRANCISCO, Sept. 29 -- TeaLeaf Technology(R) and AAA have entered into an agreement that will upgrade the AAA Web site through enhanced problem identification and resolution and increased customer service.

TeaLeaf is the leader in application availability as measured by the real user, and AAA is the largest motoring and leisure travel organization in North America with more than 46 million members.

"We want the aaa.com Web site to provide our members with the same level of consistently high-quality service that they have come to expect from AAA through our more than 100 years of operation," said Satish Mahajan, AAA CIO and vice president of Information Services. "Deploying TeaLeaf helped us assure that our Web site is available whenever our members need it."

With approximately 150,000 daily visitors, aaa.com is relied upon by millions of users for everything from domestic and international travel planning and booking to car buying information. Because the information delivered via the AAA Web site is often of a critical nature, the association needs to assure that real users are able to conduct business with AAA when they want, how they want, and receive accurate and up-to-date information.

Because of TeaLeaf's unique Web application management capabilities, AAA is now able to quickly identify application errors and business process failures that often go unreported by simple uptime or page download speed metrics.

"AAA is all about providing accurate, timely information," said Ron Morehead managing director of Internet for AAA. "With TeaLeaf installed, we found a number of application issues that had gone unreported, including everything from session timeouts to user transaction error to usability issues. We rely on TeaLeaf to provide us with real-time visibility into the real availability of our Web applications. TeaLeaf lets us see exactly what our Web users see."

"I have long relied on the unparalleled level of service of AAA," said Frank Vaculin, president and CEO of TeaLeaf, "and am now personally pleased to help bring the same levels of quality and service to AAA's Web initiatives."

TeaLeaf is currently exhibiting at the AAA IT Conference in Denver, which runs through Tuesday, September 30.

TeaLeaf IntegriTea is the first and only Web application management solution that helps IT operations rapidly identify, recreate, and diagnose application-level and business process failures. Because IntegriTea captures and evaluates the complete session of every real user, it can immediately identify application errors and business process failures. By providing the means to replay every individual session, it can visually pinpoint the sequence of actions that preceded an application-level error, exactly as the user saw it. IntegriTea provides the necessary visibility into what the real user does and sees, the required context to recreate the problem and what led up to it, and the means to correlate the problem back to the individual user or users effected. As a result, IntegriTea can increase the availability of Web applications, reduce application support costs, and protect revenue streams.

About TeaLeaf Technology

TeaLeaf Technology(R) is the leader in application availability as measured by the real user, and is the only Web application management solution focused on the true availability of Web applications. Using patented technology, the award-winning TeaLeaf solution captures every user session, detects business process and application failures in real time, alerts to these problems immediately, and correlates the problems to the end user instantly. The result to IT is immediate awareness of critical failures, accelerated problem resolution and increased conversion rates due to better, more effective applications. TeaLeaf is headquartered in San Francisco, CA. For more information, email info@tealeaf.com or visit the Web site at http://www.tealeaf.com/ .

NOTE: TeaLeaf products and services mentioned herein are the registered or unregistered trademarks and service marks of TeaLeaf Technology, Inc. All other trademarks or service marks are the property of their respective holders and are hereby acknowledged.