TeleTech Awarded Multi-Year Agreement With BMW New Zealand

DENVER, Sept. 18 -- TeleTech Holdings, Inc. , a global provider of customer solutions, today announced a multi-year agreement with BMW New Zealand.

Under terms of the agreement, TeleTech's New Zealand operations will manage components of the customer service process, direct marketing campaigns and database management at BMW New Zealand's Mount Wellington headquarters, enabling BMW to maintain consistent customer satisfaction levels, and to more effectively analyze dynamics and trends in the marketplace.

BMW New Zealand ranked second in a recent survey of customer satisfaction at BMW subsidiary companies worldwide, indicating high levels of owner satisfaction with the purchase experience and after-sales service at BMW New Zealand dealerships. Only Australia was ranked ahead of New Zealand in the survey, which was conducted in BMW's major global markets, including Austria, Germany, Great Britain, South Africa, Switzerland and the United States.

"While we are very happy with the overall survey results and the high levels of customer service that we are providing, the survey also identifies opportunities for improvement," said Tony Rogers, BMW New Zealand's Customer Relationship Manager. "We look forward to more opportunities arising as we work with TeleTech on a variety of projects to enhance our business and our relationship with our dealer network and their customers."

"BMW has tremendous brand loyalty, and TeleTech's expertise in delivering consistent, targeted customer solutions was instrumental in BMW New Zealand's decision process," said Andrew Pearce, TeleTech's Asia-Pacific President and General Manager. "We look forward to a long and successful relationship as we enhance the BMW ownership brand and experience through increased loyalty awareness and superior customer care."

ABOUT TELETECH

TeleTech partners with clients to develop and execute relevant solutions that enable them to build and grow profitable relationships with their customers. TeleTech has built a global capability supported by 52 customer interaction environments that employ more than 27,000 professionals spanning North America, Latin America, Asia-Pacific and Europe. For additional information, visit www.teletech.com .