J. B. Hunt Transport Services, Inc. Recognized as a Leader in Customer Respect

LOWELL, Ark.--Aug. 1, 20034, 2003--J. B. Hunt Transport Services, Inc. , one of the nation's largest publicly held truckload carriers, received high marks for its focus on customer service and responsiveness when conducting business on the Internet. The company ranked third overall in customer respect and was the leading full truckload provider on the list.

The Customer Respect Group, an international research and consulting firm that focuses on how corporations treat their customers online, recently released the results of its Summer 2003 Online Customer Respect Study of the transportation, distribution and logistics firms that rank among the country's largest 1000 companies. The indicators used to measure these sites include privacy, principles, attitude, transparency, simplicity, and responsiveness. Combined they measure a company's overall customer respect. A summary of the report and company rankings can be found at http://www.ivapp.com/offer/cust_respect/collateral/tranS03.pdf.

"J.B. Hunt stood out among Trucking and Truck Leasing companies through its adoption of customer-focused privacy principles and quick responses to online inquiries," said Thorsten Ganz, VP of Research for The Customer Respect Group. "This very positive attitude towards online customers earned the company a CRI tops among that group of transportation, distribution and logistics firms."

J.B. Hunt's corporate web site, www.jbhunt.com, averaged 355,638 hits per day during the second quarter of 2003. This relates to a 19% increase in average hits per day when compared to the same period one year ago.

"We have always been a customer focused company," said Kirk Thompson, president and CEO of J.B. Hunt. "Technology, particularly the use of the Internet, is a vital part of conducting business in today's competitive business environment. We have taken great strides to insure our customers have access to cost effective, industry-leading technology backed up by the best customer service available. It is our responsibility to innovatively create ways of taking cost out of the delivery system for our customers. Providing customer-friendly web services to expedite the workload is just one way we are meeting that responsibility. We are honored to see these efforts recognized in this comprehensive report."

More information on the J.B. Hunt ranking and the Summer 2003 Online Customer Respect Study is available at www.customerrespect.com.

About The Customer Respect Group

The Customer Respect Group is an international research and consulting firm that uses its Customer Respect Index (CRI(TM)) methodology to help companies improve how they treat their customers online. It provides leadership in the objective and scientific measurement of a customer's online experience. Many of the largest U.S. companies have already adopted the CRI methodology to improve online customer satisfaction and loyalty. The Customer Respect Group is headquartered in Bellevue, WA. For additional information, visit www.customerrespect.com.

About J.B. Hunt

J.B. Hunt Transport Services, Inc. is one of the largest transportation logistics companies in North America with annual revenues of more than $2 billion. The Company operates more than 11,000 trucks and approximately 45,000 trailers and containers. J.B. Hunt creates supply chain value through a variety of engineered, optimal solutions that include truckload and intermodal transportation services, dedicated fleet management, electronic commerce and logistics management. The Company's stock is traded on NASDAQ under the ticker symbol JBHT and is a component of the Dow Jones Transportation Average. For more information about the company, visit www.jbhunt.com.