MVD Communications Achieves Platinum Certification Status with Avaya

CINCINNATI--Aug. 1, 20031, 2003--MVD Communications

-- Company Helps Reynolds & Reynolds Reduce Costs, Improve Customer Satisfaction

MVD Communications today announced that it has been certified as a Platinum BusinessPartner by Avaya , a leading global provider of communication networks and services to businesses.

The Platinum certification is an industry-recognized designation that indicates MVD Communications has met a series of rigorous criteria to ensure superior technical competency and the ability to deliver best-in-class customer service and support as measured by an independent survey organization.

One of the many companies that has benefited from MVD Communication's superior customer service is Reynolds & Reynolds Company, a national automotive applications provider and consulting firm based in Dayton, Ohio.

Reynolds & Reynolds turned to MVD for a technology platform that would allow its Technical Assistance Center to provide industry-leading customer support over a variety of communication channels. MVD's solution included Avaya Interaction Center, a multimedia contact center solution that manages customer interactions across a variety of channels -- from Web chat and e-mail to fax and phone. Avaya Business Advocate software is used to route callers to the appropriate Reynolds contact center agent, regardless of where they are based.

"MVD has freed my team to focus on the growth of the business," said Jim Smith, Director of Business Transformation for Reynolds. "They have helped us reduce costs and increase efficiencies, while simultaneously driving internal user satisfaction up by 15%."

About the Avaya Platinum Certification

MVD Communication's Platinum certification status helps assure customers that they are working with a reseller dedicated to quality and to service. For Avaya, the Platinum certification indicates a reseller's commitment to technical expertise and service of Avaya's converged voice and data networks and applications.

"We are serious about implementing serious solutions for our customers, so we didn't take the commitment to achieve Platinum status lightly," said Jeff Black, President & CEO of MVD Communications. "The training and testing we had to go through were very worthwhile to our business and will propel us toward the future."

For MVD to achieve the Platinum rating, the company had to meet specific customer service and performance criteria that included:

-- Customer satisfaction ratings of 85 percent or higher.

-- Certified employees who have completed courses and passed a rigorous exam to earn the designation "Avaya Certified Specialist." Avaya has one of the industry's leading programs to certify technical professionals in converged voice and data networks and applications, including IP telephony and unified communications.

MVD Communications is one of only 19 Avaya BusinessPartners in the U.S. that have achieved the Platinum designation.

"Avaya's strategy with its BusinessPartner program is to ensure that customers have a consistent, quality experience, whether they buy direct from Avaya or indirect through a partner like MVD Communications," said Todd Meister, Avaya Vice President, Global Channel Strategy and U.S. Distribution. "Through its commitment to certification, MVD Communications has proved its tremendous value both to Avaya and its customers -- commitment to the continuous development of their support and technical expertise and to the consistent delivery of superior customer service."

About MVD Communications

MVD Communications is a leading national provider of converged applications and networks for businesses. Headquartered in Cincinnati, the 11-year-old company currently serves over 4,000 customers nationwide and has over 500 years of combined in-house technical expertise.

MVD offers expert knowledge in IP telephony, call center and customer relationship management solutions, unified messaging, outsourcing and professional services, customized maintenance plans, systems implementation and cabling. In addition to its Platinum certification, MVD is an Avaya Diamond BusinessPartner. For more information on MVD, visit their website at www.mvdcommunications.com.

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader in secure and reliable IP telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com.