Entigo Announces Entigo Warranty 4.0; Offers Enhancements for Warranty Chain Collaboration

MALVERN, Pa.--Aug. 5, 2003--

Leading Warranty Management Solution Simplifies Complex Processes and Seamlessly Integrates Warranty Chain Partners

Entigo Corporation, the leading provider of warranty chain management solutions (WCM), today announced the release of Entigo Warranty(TM) 4.0, the new version of its Web-enabled warranty software. Entigo Warranty 4.0 efficiently manages the warranty chain and streamlines the warranty process, improving customer satisfaction and the bottom line.

"Organizations are finding it difficult to efficiently manage their complex warranty processes using outdated systems and aging mainframes. Today, for instance, only 20% of warranty claims are processed automatically," said Steve Layne, president and CEO of Entigo. "Enterprises seeking collaborative, cost-effective solutions are turning to Entigo Warranty to eliminate inefficiencies and increase revenue. By leveraging Entigo Warranty, customers such as ArvinMeritor, Volvo Trucks, and Eaton are reducing costs and increasing automatic processing of claims to over 80%."

Entigo Warranty 4.0 offers customers numerous enhancements and improvements, including a flexible business rules engine, workflow rules for assignment and routing of tasks, database independence and standards enabling easier integration with ERP and corporate systems. Business and workflow capabilities allow non-technical users to design and evolve rules that automate claims processing, cutting warranty operations costs and improving recovery of warranty payments from suppliers.

The product's new capabilities leverage J2EE standards such as XML, Web Services, and the JCA framework for faster integration of warranty operations into the enterprise and beyond. A number of warranty-specific features, most notably RMA requests at time-of-claim, multiple labor rates per dealer, and an extended warranty selector, enable organizations to better recoup inventory costs, enter service information more quickly, and increase revenues and profits from warranties.

According to the AMR Research Report, May 3, 20030, 2003, most companies can generate benefits by "reducing the amount of work required to manage the warranty process and verify entitlements. Integrating the warranty process much tighter with point of warranty claim creation...can eliminate much of the waste in the back end of the process."

Entigo Warranty 4.0 is available immediately; Entigo offers various pricing packages based on each customer's specific warranty management needs.

About Entigo

Entigo is the world's leading provider of warranty chain management solutions. With the Entigo Warranty(TM) platform, customers save millions through efficient and accurate claims processing, increased supplier cost recovery, and accelerated problem identification and resolution. Entigo's Fortune 500 customers include ArvinMeritor, Carrier Corporation, Eaton, Ford Motor Company, GE Lighting Europe, General Motors Corporation, Honeywell Aerospace, Michelin North America, and Volvo/Mack Trucks. Entigo is headquartered in Malvern, PA and is on the web at www.entigo.com.

Entigo and Entigo Warranty are trademarks of Entigo Corporation. All other trademarks contained herein are property of their respective owners.