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Reynolds and Reynolds Reports Third Quarter Results

DAYTON, Ohio, July 23 -- The Reynolds and Reynolds Company today reported net income of $28.2 million or 40 cents per share for the third fiscal quarter ended June 30, 2003.

As previously announced, EPS included a 3 cent negative adjustment in the third quarter required by a recently enacted Ohio state income tax change. This tax increase was retroactive to the beginning of the company's fiscal year which started October 1, 2002. Revenues of $250.4 million were essentially flat compared to a year ago.

Lower-than-expected spending on information technology continued to affect the company's revenue growth. Software Solutions, the company's largest segment, grew revenues 8 percent over last year. The smaller Transformation Solutions, Documents and Financial Services segments declined 23 percent, 3 percent and 17 percent respectively versus last year. Financial Services revenues declined primarily due to lower interest rates.

"Our strategy is on target, and our opportunities for growth are significant, as automotive retailers are healthy and eager to invest in solutions that deliver business value," Lloyd "Buzz" Waterhouse, CEO, chairman and president, said. "Our Customer Relationship Management (CRM) solutions are really hitting their stride. And, through the summer and fall, we will launch a number of new solutions designed to hit the sweet spot for our customers."

  Pending solutions releases include:

   - Internet Lead Management, a lower-featured customer management CRM
     solution targeted for smaller automotive retailers.
   - The Reynolds Generations Series(R) Suite, the company's heralded,
     comprehensive enterprise management system for automotive retailers,
     after an extensive pilot phase.
   - A new Finance and Insurance Desking solution, designed to enable sales
     and F&I professionals to quickly present customers with multiple
     financing options meeting their individual needs while maintaining
     dealership profits.

"The Reynolds portfolio of solutions is without question, the strongest in the industry," Waterhouse said. "We are building momentum. We have been particularly successful at helping automotive retailers using multiple standalone CRM solutions to achieve lower costs and better business results by consolidating onto our fully integrated solutions."

  During the quarter:

   - Networkcar, a Reynolds company, was selected by R&D Magazine as one of
     the top 100 most technologically significant products introduced in
     2002.  Additionally, Networkcar won a 2003 Mobile Star award from
     MobileVillage for its Networkfleet(TM) fleet management system.
     Networkfleet uses an in-vehicle telematics device to collect and
     organize detailed automotive information directly from a vehicle's
     engine computer and location-based information from a global
     positioning system device.
   - Reynolds introduced SmartScan(TM) Point of Sale, a new bar code
     scanning solution designed to increase parts counter productivity,
     reduce errors and maintain real-time inventories in busy automotive
     parts departments.
   - REDEX, a nationwide network of independent recreational vehicle
     retailers, selected Reynolds as its document management solutions
     provider.  As part of the agreement, Reynolds will provide a full range
     of forms and related products to REDEX and its 84 RV dealerships.
   - Reynolds signed a three-year agreement with Karmak, Inc. to serve as
     the recommended provider of hardware services for Karmak dealer
     information systems.  Karmak is a leading provider of computer systems
     and business management systems in the heavy-duty truck industry.
   - Reynolds' Technical Assistance Centers in North America won the Team
     Excellence Award from the Help Desk Institute.  It was the company's
     second gold medal for customer support in the past three years.

"Profitability remained solid in the quarter," Dale Medford, executive vice president and chief financial officer, said. "We continue to effectively balance investments as we deliver exciting new solutions to our customers. We have put strong programs in place to accelerate our growth in the months ahead."

During the quarter, the company repurchased 1 million shares for $28 million, at an average price of $28.53. Year to date, the company has repurchased 3.3 million shares at an average price of $26.31. Approximately 1.6 million shares remain authorized for repurchase.

  For the 2003 fiscal year the company currently expects:
   - Fourth quarter earnings per share (EPS) to be approximately 44 cents.
   - Full fiscal year EPS to be approximately $1.66 versus previous
     expectations of $1.70 due to the recent Ohio state income tax law
     change.
   - Return on equity in excess of 20 percent.
   - Operating margins to be approximately 19 percent.
   - Capital expenditures and capitalized software to total approximately
     $45 million excluding real estate transactions.  (Additionally, in
     July, the company bought out its synthetic lease for $29 million,
     eliminating its only "off-balance-sheet" item.)
   - Depreciation and amortization expense to total approximately $40
     million.
   - Research and development expenses to be approximately $70 million.
   - To continue its share repurchase plan throughout the year.
   - Fully diluted shares used to calculate EPS to be approximately 70
     million shares.

Reynolds and Reynolds ( www.reyrey.com ) is the leading provider of integrated solutions that help automotive retailers manage change and improve their profitability. With 75 years of experience serving automotive retailing, Reynolds enables car companies and retailers to work together to build the lifetime value of their customers. The company's award-winning product, service and training solutions include a full range of retail and enterprise management systems, networking and support, e-business applications, Web services, learning and consulting services, customer relationship management (CRM) solutions, data management and integration, and leasing services. Reynolds serves more than 20,000 customers. They comprise 90 percent of the automotive retailers and virtually all car companies doing business in North America. Its CRM consulting practices span approximately 15 countries around the world.

                      The Reynolds and Reynolds Company
                          Segment Report (Unaudited)
                     (In thousands except per share data)

  For The Periods Ended        Third Quarter              Nine Months
       June 30             2003   2002(a)  Change    2003   2002(a) Change

  Consolidated
  Net Sales and Revenues $250,405  $250,568    0%  $752,152  $735,679    2%
  Gross Profit           $140,069  $148,208   -5%  $421,458  $430,512   -2%
      Gross Margin           55.9%     59.1%           56.0%     58.5%
  Operating Income        $48,422   $49,008   -1%  $140,703  $129,066    9%
      Operating Margin       19.3%     19.6%           18.7%     17.5%
  Income Before Income
   Taxes                  $49,368   $49,076    1%  $143,567  $115,505   24%
  Provision for Income
   Taxes                  $21,119   $18,843         $57,543   $30,805
  Income Before
   Cumulative Effect of
   Accounting Change      $28,249   $30,233   -7%   $86,024   $84,700    2%
  Cumulative Effect of
   Accounting Change (b)       $0        $0              $0  ($36,563)
  Net Income              $28,249   $30,233   -7%   $86,024   $48,137   79%

  Earnings Per Common
   Share (Diluted)
      Income Before
       Cumulative Effect
       of Accounting
       Change               $0.40     $0.41   -2%     $1.22     $1.15    6%
      Cumulative Effect
       of Accounting
       Change (b)           $0.00     $0.00           $0.00    ($0.50)
      Net Income            $0.40     $0.41   -2%     $1.22     $0.65   88%

  Average Shares
   Outstanding             70,823    74,191          70,652    73,805

  Software Solutions
  Net Sales and Revenues $167,373  $155,219    8%  $496,541  $453,452   10%
  Gross Profit           $101,713   $98,641    3%  $300,758  $286,980    5%
      Gross Margin           60.8%     63.5%           60.6%     63.3%
  Operating Income        $42,460   $33,910   25%  $121,363   $89,334   36%
      Operating Margin       25.4%     21.8%           24.4%     19.7%

  Transformation
   Solutions
  Net Sales and Revenues  $30,660   $39,985  -23%   $99,377  $114,530  -13%
  Gross Profit             $8,351   $16,475  -49%   $29,459   $41,486  -29%
      Gross Margin           27.2%     41.2%           29.6%     36.2%
  Operating Income
   (Loss)                 ($6,947)     $822        ($19,941)  ($4,378)
      Operating Margin      -22.7%      2.1%          -20.1%     -3.8%

  Documents
  Net Sales and Revenues  $43,498   $44,668   -3%  $128,305  $136,076   -6%
  Gross Profit            $23,250   $25,156   -8%   $70,226   $78,476  -11%
      Gross Margin           53.5%     56.3%           54.7%     57.7%
  Operating Income         $8,122    $8,341   -3%   $23,417   $26,931  -13%
      Operating Margin       18.7%     18.7%           18.3%     19.8%

  Financial Services
  Net Sales and Revenues   $8,874   $10,696  -17%   $27,929   $31,621  -12%
  Gross Profit             $6,755    $7,936  -15%   $21,015   $23,570  -11%
      Gross Margin           76.1%     74.2%           75.2%     74.5%
  Operating Income         $4,787    $5,935  -19%   $15,864   $17,179   -8%
      Operating Margin       53.9%     55.5%           56.8%     54.3%

  (a) Certain reclassifications were made to last year's financial
      statements to conform with the presentation used in the current year.
  (b) During the second quarter of fiscal year 2002, the company completed
      the adoption of Statement of Financial Accounting Standards No. 142,
      "Goodwill and Other Intangible Assets."  The company recorded a
      $36,563 after-tax charge representing the cumulative effect of the
      accounting change.