Active Web Services and SPSS Inc. Partner to Provide Solutions to Limit Exposure, Improve Processes Through Intelligent Warranty and Claims Management
AURORA, Ill. & CHICAGO--July 21, 2003--New Products Will Help Automotive Manufacturers Comply with new TREAD
Act; Similar Benefits for Key Warranty-Intensive Industries
Active Web Services and SPSS Inc. today announced a partnership to create software solutions to enable customers to more actively manage warranty and claims processes. With these combined offerings, customers, particularly those in the automotive and other warranty-intensive industries, will immediately benefit by limiting their exposure due to faulty products. Near-term benefits include increased supplier cost recovery, as well as reduced per-unit warranty costs, warranty process cycle time and claim overpayment.
Through this partnership, customers will be able to integrate SPSS' market-leading predictive analytics solutions into Active Web Service's enterprise Warranty and Claims Management software. SPSS' technology and expertise will help customers gain greater insight into supplier cost recovery, defect analysis and the service life cycle of products, providing them with the ability to identify opportunities to reduce cycle times, increase revenue and decrease costs.
The addition of SPSS predictive analytics also maximizes the return on investment for organizations implementing Active Web Services applications by extending tangible value to engineering, purchasing and finance departments. The companies intend to collaborate on joint sales and marketing initiatives.
"Conditions today require organizations to optimize their operations between the margins," said Igor Makarov, Active Web Services CEO. "The addition of SPSS' predictive analytics to our Warranty and Claims Management application provides the capability to reacquire unattended profits. Our partnership with SPSS delivers the tools and services companies need to transform under performing processes into additional sources of revenue."
Easing Compliance with the NHTSA's TREAD Act Early Warning Reporting
The new warranty and claims management solutions will enable automotive manufacturers to comply with the Early Warning Reporting provisions of the Transportation Recall Enhancement, Accountability and Documentation (TREAD) Act, recently enacted by the National Highway Traffic Safety Administration (NHTSA). The TREAD Act, which was passed as a direct response to the spate of deadly accidents resulting from faulty tires, requires vehicle and equipment manufacturers to report to the NHTSA a wide variety of information that could indicate the existence of potential safety defects. Specifically, vehicle manufacturers, child restraint and tire manufacturers should reveal statistical data about warranty claims.
"Intelligent warranty management can truly be a competitive differentiator. The combination of technologies from SPSS and Active Web Services will help customers to recognize business benefits while easily meeting regulatory requirements," said Patrick Dauga, president and general manager of SPSS solutions.
About Active Web Services
Active Web Services Headquartered in Aurora, IL, USA is a global company that specializes in the area of postproduction, post-sales warranty and service component operations. Our expertise combined with our powerful applications reduce cycle times and create controls that can dramatically improve warranty cost recovery, detect fraudulent claims, and deliver comprehensive analytics that substantially streamline and improve the profit contribution of warranty and service centric activities. Whether targeted to achieve a specific financial return or configured as a comprehensive postproduction infrastructure. Our powerful solutions organize the complexity of warranty and claims management, spare parts processing TREAD Reporting, and aftermarket services into one efficient process. For more information, contact ActiveWebServices, 866.376.5884, info@activewebservices.com.
About SPSS Inc.
SPSS Inc. headquartered in Chicago, IL, USA, is a multinational computer software company providing technology that transforms data into insight through the use of predictive analytics and other data mining techniques. The company's solutions and products enable organizations to manage the future by learning from the past, understanding the present, as well as predicting potential problems and opportunities. For more information, visit www.spss.com.