The Timken Company Supplies Venezuelan Oil Drilling Company with Timely Solution
Perfoalca avoids costly downtime, fees by depending on Timken and Timken authorized distributor
CARACAS, Venezuela, July 15 -- Timken and Comercial Oriental, an authorized Timken distributor, recently combined efforts to provide Perfoalca, an oil drilling company in Zulia State, Venezuela with replacement bearings in less than 24 hours. The bearings, which were for a hoisting engine, were recommended for replacement upon inspection by Petroleos de Venezuela (PDVSA), a global energy company located in Venezuela.
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"The bearings needed to be replaced due to normal wear and tear after many years of service," said Mariela Garcia, spokeswoman for Perfoalca. "PDVSA, one of our customers, required that the bearings be replaced immediately to avoid a penalty fee. Each store we phoned either did not have the part number in stock or could not ship in less than 48 hours. When we contacted the Timken sales office in Caracas, they helped us locate the bearings at Comercial Oriental, which had them in stock and ready to ship immediately."
The bearings were shipped and installed within the deadline set by the PDVSA, resulting in less downtime and no penalty fee for the Perfoalca facility.
"The Timken(R) bearings Perfoalca was replacing were nearing their end of useful service and so Perfoalca, once again, turned to Timken," said Nelson Santos, regional sales manager - Timken Venezuela. "We were able to meet Perfoalca's needs immediately due to outstanding teamwork between our distributor, Comercial Oriental, and our Timken sales offices in Caracas and Boca Raton, Florida. This kind of teamwork allows us to solve problems quickly and bring value to all parties."
The Timken Company ( www.timken.com ) is a leading international manufacturer of highly engineered bearings, alloy and specialty steels and components, and a provider of related products and services. Following its February 2003 acquisition of The Torrington Company, Timken employs 28,000 people worldwide in operations in 29 countries. In 2002, the combined companies had sales of approximately $3.8 billion.
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