Multimedia Available: J.D. Power and Associates Reports: Amid Dramatic Changes in Rental Car Rates, Avis and Hertz Rank Highest in a Tie in Airport Rental Car Satisfaction

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    Sharp increases in rental car pricing has changed the way consumers view their experiences with rental car companies, according to the J.D. Power and Associates 2003 Domestic Airport Rental Car Customer Satisfaction Study(sm). The two largest rental car companies located at airports, Avis and Hertz, tie for the top spot in overall satisfaction and are followed by National and Enterprise.
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